Over spring break CFAES Information Technology Services will be performing updates to the Polycom IP video conferencing locations throughout the College. During this update there should no interruption in service of the video conferencing endpoints during business hours. One change that will impact end users will be the “Auto Answer” feature. Due to security issues the systems will no longer be in the “Auto Answer” mode which means if you are making a video call to another location they will need to answer the call. It will no longer connect automatically and you will need to make the “yes” selection to enter the call. For additional instructions on answering video calls go here.
If you are having issues or need assistance please contact the IT helpdesk (Columbus) 292-9110 or (Wooster) 263-3772.