If you have a Mac with Apple’s new M1 chip, note that Panopto Recorder currently will not work on it.
You will see an error message like this:
Error status = -12900: VTSessionSetProperty(_session, kVTCompressionPropertyKey_ProfileLevel, kVTProfileLevel_H264_Main_4_2).
Here are two suggested workarounds.
- Use Panopto Capture in your web browser from the Panopto website. Instructions are at https://support.panopto.com/s/article/How-to-Create-a-Video-Using-Panopto-Capture
- Record to the cloud in Zoom and, if you need the recording for more than 120 days, upload it to Panopto. Here’s how to take a video file (such as MP4 you get from Zoom) and upload it — https://support.panopto.com/s/article/Batch-Upload-Video-Files
We do not know when Panopto will have a fix for this.