Panopto and M1 Macs

If you have a Mac with Apple’s new M1 chip, note that Panopto Recorder currently will not work on it.

You will see an error message like this:

Error status = -12900: VTSessionSetProperty(_session, kVTCompressionPropertyKey_ProfileLevel, kVTProfileLevel_H264_Main_4_2).

Here are two suggested workarounds.

We do not know when Panopto will have a fix for this.

Panopto Updates – December 2020

View the 1/5/21 training session covering the changes in Panopto.

When we renewed our Panopto agreement this fall, we chose to change it from hosting it ourselves to having Panopto host it on the cloud. The migration to the cloud is complete. Links to older Panopto lectures will redirect, but there are some changes in how users log into the Panopto website and Panopto Recorder.

Logging into the Panopto Website

If you only use the Panopto website (now located at to view videos, here is the main change if prompted to log in:

Sign into Panopto with OSU Web Login Service

If you see this, choose OSU Web Login Service and click on Sign in. Then enter your OSU/Carmen username and password. If you were already on another OSU website that required you to login, you may not see this. If you are unable to get on the site but have a CON account, please contact for further assistance.

Recording a Lecture

If you record lectures in Panopto, you’ll need to update Panopto Recorder. There is also a new option to let users record from their web browser. This is worth trying out if you are having any issues with the recording software.

Personal Computers (Windows and Mac)

If you use Panopto Recorder on your personal system, go ahead and download the new version from the Panopto website.

  1. Log in at
  2. Click on Download Panopto and save the file to your computer.
    Download Panopto
  3. Install the new version on your computer.
  4. After opening the program, it should have you log in with the OSU Web Service Login option. If you are asked to enter a server name, make sure it’s

CON-owned Windows Computers

If you are using a CON-owned Windows system and know you are an administrator on it, go ahead and download Panopto Recorder and install it (see the previous section about personal computers).

Otherwise, you should be able to use the current version of Panopto Recorder for now. Later on we will work on pushing out the newest version of Panopto Recorder to your system.

  1. Open up Panopto Recorder.
  2. If it shows you as logged in, make sure to log out.
    Signed into Panopto Recorder - older account
  3. Change the server address to and click on Save.
    Change the server address
  4. Log in with the OSU Web Service Login option.
  5. After logging in, notice your username will appear to be slightly different. It’ll show your full email address instead of just your username.
    Signed into Panopto Recorder

If you are unable to get this to work (for example, you can’t change the server name without being asked to enter admin credentials), contact for further help. We may ask that you log into the Panopto website and use Panopto Capture to record a lecture from your web browser as a temporary workaround.

CON-owned Macs

You can get Panopto Recorder from the Self Service app on your CON-owned Mac. No admin credentials are required to install it.

  1. Open the Ohio State Self Service application.
    Self Service app icon
  2. Search for Panopto and click on install/reinstall.
    Install/Reinstall Panopto
  3. Wait a few minutes while the program installs.
  4. If you open the program and it mentions it can’t connect to the server, change it to
  5. You should then be able to log in with the OSU Web Service Login option.

Recording from the Panopto Website

There is a new option called Panopto Capture that will let you record from your web browser. Try it if you are having issues with Panopto Recorder.

  1. Log in at
  2. Click on the Create button and choose Panopto Capture.
    Panopto Capture
  3. Follow the Panopto Capture instructions from the Panopto website.

We are planning on offering a few training sessions in the next few weeks. They will be recorded for those who can’t make it. Look out for an email with dates and times.

Again, please contact if you have any questions.

Quick Tips for a Temporary Move Online

Need some action steps to move your course content to a remote instruction format? Check out the tips below.

What do I do first?

Create the “Key Three” components of your course on Carmen. The Key Three components are:

  • Course syllabus
  • Course materials
  • Gradebook

Visit for the official OSU information on how to move your course content to the online environment under emergency circumstances.

Do I have to move my lectures to an asynchronous format?

Please know that if you were previously conducting your class in an in-person, classroom format, you can achieve continuity by doing something very similar to what you were accustomed to doing in person. In other words, if you were previously lecturing or holding seminar during class time, your students still have your class time on their schedules and can attend class activities synchronously in Zoom. Please be sensitive to students who may not have reliable internet connections that support synchronous Zoom meetings or even long, recorded lectures, and refer them to ODEE’s “Keeplearning” site for information on how they might address bandwidth issues.

I’ve got the Key Three on Carmen now. Is there a checklist for other things I should be doing?

Quality Matters (QM), a leader in online course quality assurance, has published an excellent Emergency Remote Instruction (ERI) checklist that was specifically designed for this event where instruction needs to be delivered remotely due to emergency circumstances.  Please use the ERI checklist to guide your academic continuity efforts.

Are there any live workshops or help sessions I can attend?

Yes! The Office of Distance Education and eLearning (ODEE) is holding a series of online “Keep Teaching” webinars to show you how to make sure your students have the resources to complete their work while face-to-face classes are suspended. You will learn how to share your syllabus in Carmen, post necessary resources for students, set up your Carmen gradebook, and use Carmen Zoom to communicate with your students.

Where can I find some quick-start guides?

Carmen has an instructor’s guide where you can find tool-specific information.

Thank you to Sarah Rusnak, clinical instructor in nutrition in the School of Health and Rehabilitation Sciences, who created and shared several great quick-start guides with us.

What are my options for moving lecture online?

ODEE has published a brief document that breaks down the alternatives in two simple options: recorded lectures for asynchronous viewing or live lectures. Both options use Zoom.

What are the best tools to ensure continuity in teaching and learning?

Your go-to tools will be:

  • Carmen for your syllabus, announcements, documents, online class discussions, course assignment submissions.
  • Zoom for synchronous meetings that you were previously conducting in person (and Zoom can record meetings and lectures, also).
  • Panopto for pre-recorded lectures and demonstrations that you want your students to view asynchronously.

How can I give my students high-quality feedback online?

The Chronicle of Higher Education offers some excellent guidance on how to provide good feedback to students. Their recommendations are specific to the online environment, and they also apply to all instructional environments. This article covers a complicated topic very concisely and includes practical suggestions you can apply quickly, with topics such as:

  • Essentials
  • 4 Key Quality of Good Feedback
  • 2 Time-Saving Approaches
  • When to Use Audio or Video Tools for Feedback
  • When to Stick to Text Feedback
  • Tips on Getting Started
  • Common Pitfalls and Smart Solutions

Please read the article and let the CON-IT team know if you want to get started with one of the two great tools in Carmen to provide feedback (Rubrics and Video for feedback).

I’m not sure how to use Carmen or Zoom or Panopto. Can you provide resources? has a great compilation of teaching resources that focus on Carmen and Zoom for teaching. The resources are organized by topics such as

  • Communication with students
  • Engaging and interacting with students
  • Sharing materials, content, or lectures
  • Student assignments

If you want to record lectures for asynchronous viewing and you need help with Panopto, plesase contact the CON-IT team at Please be as specific as possible in your email when you describe what you want to accomplish with your Panopto recording. Your detailed email will help us help you identify the best tool and use it efficiently.

How do I access Health Sciences Library Services?

Many library services are available even though the physical libraries are closed. A list of resources that may help you in your virtual classroom is available at

Librarians have also curated a variety of guides tailored to specific topics and disciplines. A full list of these guides are available at

How do I get help?

The CON-IT team is here to assist you! Email us at to let us know what you need. Provide as much detail as you are able about your teaching role and course context. This will help us respond to you quickly and efficiently. Include in your email at least the title and number of your course as it appears in Faculty Center, and be as specific as possible about the kind of assistance you will need.

Panopto – Which link is which?

If you are an instructor and you receive any Panopto “ready to view” emails, you might be wondering which link is which.

Long story short, choose the “View” link. We suggest you actually click on it, make sure it plays fine, and then copy the link from the web browser instead of your email.

Otherwise, here is a breakdown of an example “ready to view” message.

Panopto Ready to View Example

View: This is the link you want to share with students! We suggest you click on it to make sure it works properly. Then copy this link from your web browser and paste it into Canvas (or an email or however you want to share it with others).

Edit: If you know how to make some basic edits to your lecture, this link will take you to the Panopto website. You’ll need to log in if you aren’t already.

Share: Please do not confuse this with the View link! This allows you to check the sharing settings on your lecture.

Additional output formats: You will likely not use this, but if you do, you get different options on the ways your lecture can be viewed. These options are mainly for video and audio podcast versions.

Links in Canvas: How to Bypass “Insecure” Warnings in Firefox

When scrolling through your Canvas course you may have noticed that some links (to Panopto recordings, OSU websites, or outside websites) will show a preview on the page, and some will instead show a warning of “insecure content” and no preview.  The warning appears in red text in the screen shot below.  Generally, these links are safe to follow, but always exercise your best judgment when you receive a warning such as this.


The Instructure Guide to Canvas has a page explaining this phenomenon and several others issues that may arise depending on the browser you are using to access Canvas.  That guide is here: Which Browsers does Canvas Support?

For those who use Firefox, here are a few quick tips so you or your students can still access this content.

When the insecure content warning comes up, you can view the link in a new tab by simply left-clicking on the link (circled in green here). This is the easiest solution.  If you want to view the link within the Canvas page, click on the padlock icon in the address box (circled in blue).

A dialogue box will open up. Click the arrow circled below:


Next, click “disable protection for now”.  This should allow the video (or webpage) to load in the box below the link.


If you are accessing Canvas through another browser, such as Google Chrome, see the link above that will help you troubleshoot issues.

As always, feel free to contact us if you have specific questions!