Having Proctorio Issues?

Are you (or your students) having issues getting into a Proctorio quiz? Here are some troubleshooting steps to try. Make sure to do *all* of them in the order presented before trying the quiz again.

  1. Make sure Chrome is updated.
  2. Clear your browser cache. You only need to remove “Cached images and files” and can keep your cookies and history.
  3. Try removing Proctorio from Chrome and adding it back in.
  4. Restart your computer.

If that still doesn’t help, try chatting with support via the Proctorio extension in Chrome. More information is at https://proctorio.com/support

OSU Institutional Data Policy Calculator

Ohio State institutional data is information created, collected, maintained, transmitted, or recorded by, or for, the University to conduct university operations. It includes (a) research data and (b) data used for planning, managing, operating, controlling, or auditing university functions, operations, and mission. Institutional data includes, but is not limited to, information in paper, electronic, audio, and visual formats.

The university’s institutional data are significant assets that must be properly managed and protected by all members of the university community. The Institutional Data Policy (IDP) establishes the need to protect institutional data. The University has developed a classification system to classify institutional data. The classification consists of 4 levels which are as follows:

  • S1: Public
  • S2: Internal
  • S3: Private
  • S4: Restricted

Depending on the data classification, there are special procedures and policies in place at the College on storing data. The University has developed a handy tool for users to identify the data classification level. Please take a moment to check out the IDP Calculator and familiarize yourself with different data levels.

Please contact OTDI with any further questions.

Creative Cloud – Activation Failed?

Are you opening up Adobe products such as Acrobat and getting a message that activation failed?

Adobe Activation Failed error message

The easy fix is to log out of Adobe Creative Cloud and log back in.

First, open Adobe Creative Cloud and click on the Account icon on the top right. Then choose to sign out.

Sign out of Adobe Creative Cloud

Then sign in with your OSU email address and password. More information about signing in (including screenshots) is at https://ocio.osu.edu/KB06205

If you continue to run into problems, please contact con-it@osu.edu and let us know. There are some other steps to try at https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html, but some of them are a bit complex and may require our assistance.

Panopto and M1 Macs

If you have a Mac with Apple’s new M1 chip, note that Panopto Recorder currently will not work on it.

You will see an error message like this:

Error status = -12900: VTSessionSetProperty(_session, kVTCompressionPropertyKey_ProfileLevel, kVTProfileLevel_H264_Main_4_2).

Here are two suggested workarounds.

We do not know when Panopto will have a fix for this.

Panopto Updates – December 2020

View the 1/5/21 training session covering the changes in Panopto.

When we renewed our Panopto agreement this fall, we chose to change it from hosting it ourselves to having Panopto host it on the cloud. The migration to the cloud is complete. Links to older Panopto lectures will redirect, but there are some changes in how users log into the Panopto website and Panopto Recorder.

Logging into the Panopto Website

If you only use the Panopto website (now located at https://osucon.hosted.panopto.com/) to view videos, here is the main change if prompted to log in:

Sign into Panopto with OSU Web Login Service

If you see this, choose OSU Web Login Service and click on Sign in. Then enter your OSU/Carmen username and password. If you were already on another OSU website that required you to login, you may not see this. If you are unable to get on the site but have a CON account, please contact con-it@osu.edu for further assistance.

Recording a Lecture

If you record lectures in Panopto, you’ll need to update Panopto Recorder. There is also a new option to let users record from their web browser. This is worth trying out if you are having any issues with the recording software.

Personal Computers (Windows and Mac)

If you use Panopto Recorder on your personal system, go ahead and download the new version from the Panopto website.

  1. Log in at https://osucon.hosted.panopto.com/
  2. Click on Download Panopto and save the file to your computer.
    Download Panopto
  3. Install the new version on your computer.
  4. After opening the program, it should have you log in with the OSU Web Service Login option. If you are asked to enter a server name, make sure it’s osucon.hosted.panopto.com

CON-owned Windows Computers

If you are using a CON-owned Windows system and know you are an administrator on it, go ahead and download Panopto Recorder and install it (see the previous section about personal computers).

Otherwise, you should be able to use the current version of Panopto Recorder for now. Later on we will work on pushing out the newest version of Panopto Recorder to your system.

  1. Open up Panopto Recorder.
  2. If it shows you as logged in, make sure to log out.
    Signed into Panopto Recorder - older account
  3. Change the server address to osucon.hosted.panopto.com and click on Save.
    Change the server address
  4. Log in with the OSU Web Service Login option.
  5. After logging in, notice your username will appear to be slightly different. It’ll show your full email address instead of just your username.
    Signed into Panopto Recorder

If you are unable to get this to work (for example, you can’t change the server name without being asked to enter admin credentials), contact con-it@osu.edu for further help. We may ask that you log into the Panopto website and use Panopto Capture to record a lecture from your web browser as a temporary workaround.

CON-owned Macs

You can get Panopto Recorder from the Self Service app on your CON-owned Mac. No admin credentials are required to install it.

  1. Open the Ohio State Self Service application.
    Self Service app icon
  2. Search for Panopto and click on install/reinstall.
    Install/Reinstall Panopto
  3. Wait a few minutes while the program installs.
  4. If you open the program and it mentions it can’t connect to the server, change it to osucon.hosted.panopto.com.
  5. You should then be able to log in with the OSU Web Service Login option.

Recording from the Panopto Website

There is a new option called Panopto Capture that will let you record from your web browser. Try it if you are having issues with Panopto Recorder.

  1. Log in at https://osucon.hosted.panopto.com
  2. Click on the Create button and choose Panopto Capture.
    Panopto Capture
  3. Follow the Panopto Capture instructions from the Panopto website.

We are planning on offering a few training sessions in the next few weeks. They will be recorded for those who can’t make it. Look out for an email with dates and times.

Again, please contact con-it@osu.edu if you have any questions.

Apple Resources for Faculty

🙋‍♂️1:1 Virtual Support
Virtual one-on-one coaching sessions with Apple Professional Learning Specialists are available to help individual educators hone their approach to online student learning and workflows. To schedule a coaching session, educators should email appleprofessionallearning@apple.com to request a virtual coaching session.
📺 On-Demand Videos
The Apple Education Learning Series provides on-demand videos designed to help educators use Apple products and their built-in features to enable remote learning for all students. There are currently three videos in the series with more on the way.
🧰 Virtual Conferences
As a follow-up to the on-demand Apple Education Learning Series, educators can also participate in virtual conferences led by Apple Professional Learning Specialists. Visit the virtual conference schedule to find events in your time zone. Each virtual conference will run for approximately 30 minutes and will provide an opportunity for educators to engage in dialogue with our teams about the content provided in each video.
💻 Online Forum Discussions
Educators can also chat online, ask questions, and get help from these Apple Education support communities:
☎️ AppleCare Support Phone Support
AppleCare experts are available to help educators and leaders with dedicated support. Connect with Apple Education phone support at 1-800-800-2775, option 3.

Quick Tips for a Temporary Move Online

Need some action steps to move your course content to a remote instruction format? Check out the tips below.

What do I do first?

Create the “Key Three” components of your course on Carmen. The Key Three components are:

  • Course syllabus
  • Course materials
  • Gradebook

Visit keepteaching.osu.edu for the official OSU information on how to move your course content to the online environment under emergency circumstances.

Do I have to move my lectures to an asynchronous format?

Please know that if you were previously conducting your class in an in-person, classroom format, you can achieve continuity by doing something very similar to what you were accustomed to doing in person. In other words, if you were previously lecturing or holding seminar during class time, your students still have your class time on their schedules and can attend class activities synchronously in Zoom. Please be sensitive to students who may not have reliable internet connections that support synchronous Zoom meetings or even long, recorded lectures, and refer them to ODEE’s “Keeplearning” site for information on how they might address bandwidth issues.

I’ve got the Key Three on Carmen now. Is there a checklist for other things I should be doing?

Quality Matters (QM), a leader in online course quality assurance, has published an excellent Emergency Remote Instruction (ERI) checklist that was specifically designed for this event where instruction needs to be delivered remotely due to emergency circumstances.  Please use the ERI checklist to guide your academic continuity efforts.

Are there any live workshops or help sessions I can attend?

Yes! The Office of Distance Education and eLearning (ODEE) is holding a series of online “Keep Teaching” webinars to show you how to make sure your students have the resources to complete their work while face-to-face classes are suspended. You will learn how to share your syllabus in Carmen, post necessary resources for students, set up your Carmen gradebook, and use Carmen Zoom to communicate with your students.

Where can I find some quick-start guides?

Carmen has an instructor’s guide where you can find tool-specific information.

Thank you to Sarah Rusnak, clinical instructor in nutrition in the School of Health and Rehabilitation Sciences, who created and shared several great quick-start guides with us.

What are my options for moving lecture online?

ODEE has published a brief document that breaks down the alternatives in two simple options: recorded lectures for asynchronous viewing or live lectures. Both options use Zoom.

What are the best tools to ensure continuity in teaching and learning?

Your go-to tools will be:

  • Carmen for your syllabus, announcements, documents, online class discussions, course assignment submissions.
  • Zoom for synchronous meetings that you were previously conducting in person (and Zoom can record meetings and lectures, also).
  • Panopto for pre-recorded lectures and demonstrations that you want your students to view asynchronously.

How can I give my students high-quality feedback online?

The Chronicle of Higher Education offers some excellent guidance on how to provide good feedback to students. Their recommendations are specific to the online environment, and they also apply to all instructional environments. This article covers a complicated topic very concisely and includes practical suggestions you can apply quickly, with topics such as:

  • Essentials
  • 4 Key Quality of Good Feedback
  • 2 Time-Saving Approaches
  • When to Use Audio or Video Tools for Feedback
  • When to Stick to Text Feedback
  • Tips on Getting Started
  • Common Pitfalls and Smart Solutions

Please read the article and let the CON-IT team know if you want to get started with one of the two great tools in Carmen to provide feedback (Rubrics and Video for feedback).

I’m not sure how to use Carmen or Zoom or Panopto. Can you provide resources?

Keepteaching.osu.edu has a great compilation of teaching resources that focus on Carmen and Zoom for teaching. The resources are organized by topics such as

  • Communication with students
  • Engaging and interacting with students
  • Sharing materials, content, or lectures
  • Student assignments

If you want to record lectures for asynchronous viewing and you need help with Panopto, plesase contact the CON-IT team at con-it@osu.edu. Please be as specific as possible in your email when you describe what you want to accomplish with your Panopto recording. Your detailed email will help us help you identify the best tool and use it efficiently.

How do I access Health Sciences Library Services?

Many library services are available even though the physical libraries are closed. A list of resources that may help you in your virtual classroom is available at https://hsl.osu.edu/about/press-room/news/hsl-resources-support-virtual-learning.

Librarians have also curated a variety of guides tailored to specific topics and disciplines. A full list of these guides are available athttps://hslguides.osu.edu/?b=g&d=a.

How do I get help?

The CON-IT team is here to assist you! Email us at con-it@osu.edu to let us know what you need. Provide as much detail as you are able about your teaching role and course context. This will help us respond to you quickly and efficiently. Include in your email at least the title and number of your course as it appears in Faculty Center, and be as specific as possible about the kind of assistance you will need.

Claiming Host Control in CarmenZoom

There are a few ways to claim host control during your Zoom meeting. Two are covered here. While the first may be easier, the second is easy enough to learn after trying it a few times. Contact us at con-it@osu.edu if you have any further questions.

Method 1 – Log into CarmenZoom first

  1. Log into the CarmenZoom website.
  2. Go to your Meetings page.
  3. Find your meeting and click on the Start button.
    Click on the Start button for your meeting
    If you are looking for your personal meeting, click on the Personal Meeting Room link at the top of the page. Then click on Start Meeting.
  4. You may be asked if you want to open up Zoom while in your web browser. Go ahead and do this.

Method 2 – Claim host control while in a meeting

  1. While in a meeting, click on Participants in the meeting controls.
    Zoom Participants button
  2. When the Participants window comes up, click on Claim Host at the bottom of it.
    Click on Claim Host
  3. Click on Sign In to Claim Host.
    Sign in to Claim Host
  4. Click on Sign in with SSO.
    Click on Sign in with SSO
  5. Type in osu and click on the Continue button.
    Type osu and then click on Continue
  6. You will be asked to enter your OSU username and password. You may not be asked for this if you have already logged into another OSU website (like Carmen) and your web browser is still open. Either way, you may see a page like this. You don’t need to click the Launch Zoom button because Zoom is already open.
    Zoom SSO in browser
  7. Go back to Zoom and you’ll see under Participants that you are now the host.
    Participant is now the host for the meeting


Using the BCC Field to Avoid a Mass-Email Faux Pas

Use of the BCC field to avoid a mass-email faux pas.

Did you know you can use the BCC field to avoid the awkwardness of mass replies to your emails?

In Outlook for Mac:

Outlook for Windows:

Outlook Web App (in a web browser):

You will first need to click the BCC button in the right upper corner.

A commonly asked question is, “If I put the recipient’s email address in the BCC field, what do I put in the ‘To’ field?” You do not need to put any address in the “To” field as long as you have an address in the BCC field. You can also address the email to yourself for archiving purposes.

If you are not seeing the BCC field, it may be hidden from your view in Options. Support documentation for Microsoft Office describes how you can show the BCC field.

Friendly reminder about remote access to CON drives:

You can access CON drives when you are not in Newton Hall by using our remote desktop server: