Having Proctorio Issues?

Are you (or your students) having issues getting into a Proctorio quiz? Here are some troubleshooting steps to try. Make sure to do *all* of them in the order presented before trying the quiz again.

  1. Make sure Chrome is updated.
  2. Clear your browser cache. You only need to remove “Cached images and files” and can keep your cookies and history.
  3. Try removing Proctorio from Chrome and adding it back in.
  4. Restart your computer.

If that still doesn’t help, try chatting with support via the Proctorio extension in Chrome. More information is at https://proctorio.com/support

OSU Institutional Data Policy Calculator

Ohio State institutional data is information created, collected, maintained, transmitted, or recorded by, or for, the University to conduct university operations. It includes (a) research data and (b) data used for planning, managing, operating, controlling, or auditing university functions, operations, and mission. Institutional data includes, but is not limited to, information in paper, electronic, audio, and visual formats.

The university’s institutional data are significant assets that must be properly managed and protected by all members of the university community. The Institutional Data Policy (IDP) establishes the need to protect institutional data. The University has developed a classification system to classify institutional data. The classification consists of 4 levels which are as follows:

  • S1: Public
  • S2: Internal
  • S3: Private
  • S4: Restricted

Depending on the data classification, there are special procedures and policies in place at the College on storing data. The University has developed a handy tool for users to identify the data classification level. Please take a moment to check out the IDP Calculator and familiarize yourself with different data levels.

Please contact OTDI with any further questions.

Creative Cloud – Activation Failed?

Are you opening up Adobe products such as Acrobat and getting a message that activation failed?

Adobe Activation Failed error message

The easy fix is to log out of Adobe Creative Cloud and log back in.

First, open Adobe Creative Cloud and click on the Account icon on the top right. Then choose to sign out.

Sign out of Adobe Creative Cloud

Then sign in with your OSU email address and password. More information about signing in (including screenshots) is at https://ocio.osu.edu/KB06205

If you continue to run into problems, please contact con-it@osu.edu and let us know. There are some other steps to try at https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html, but some of them are a bit complex and may require our assistance.

Panopto and M1 Macs

If you have a Mac with Apple’s new M1 chip, note that Panopto Recorder currently will not work on it.

You will see an error message like this:

Error status = -12900: VTSessionSetProperty(_session, kVTCompressionPropertyKey_ProfileLevel, kVTProfileLevel_H264_Main_4_2).

Here are two suggested workarounds.

We do not know when Panopto will have a fix for this.

Panopto Updates – December 2020

View the 1/5/21 training session covering the changes in Panopto.

When we renewed our Panopto agreement this fall, we chose to change it from hosting it ourselves to having Panopto host it on the cloud. The migration to the cloud is complete. Links to older Panopto lectures will redirect, but there are some changes in how users log into the Panopto website and Panopto Recorder.

Logging into the Panopto Website

If you only use the Panopto website (now located at https://osucon.hosted.panopto.com/) to view videos, here is the main change if prompted to log in:

Sign into Panopto with OSU Web Login Service

If you see this, choose OSU Web Login Service and click on Sign in. Then enter your OSU/Carmen username and password. If you were already on another OSU website that required you to login, you may not see this. If you are unable to get on the site but have a CON account, please contact con-it@osu.edu for further assistance.

Recording a Lecture

If you record lectures in Panopto, you’ll need to update Panopto Recorder. There is also a new option to let users record from their web browser. This is worth trying out if you are having any issues with the recording software.

Personal Computers (Windows and Mac)

If you use Panopto Recorder on your personal system, go ahead and download the new version from the Panopto website.

  1. Log in at https://osucon.hosted.panopto.com/
  2. Click on Download Panopto and save the file to your computer.
    Download Panopto
  3. Install the new version on your computer.
  4. After opening the program, it should have you log in with the OSU Web Service Login option. If you are asked to enter a server name, make sure it’s osucon.hosted.panopto.com

CON-owned Windows Computers

If you are using a CON-owned Windows system and know you are an administrator on it, go ahead and download Panopto Recorder and install it (see the previous section about personal computers).

Otherwise, you should be able to use the current version of Panopto Recorder for now. Later on we will work on pushing out the newest version of Panopto Recorder to your system.

  1. Open up Panopto Recorder.
  2. If it shows you as logged in, make sure to log out.
    Signed into Panopto Recorder - older account
  3. Change the server address to osucon.hosted.panopto.com and click on Save.
    Change the server address
  4. Log in with the OSU Web Service Login option.
  5. After logging in, notice your username will appear to be slightly different. It’ll show your full email address instead of just your username.
    Signed into Panopto Recorder

If you are unable to get this to work (for example, you can’t change the server name without being asked to enter admin credentials), contact con-it@osu.edu for further help. We may ask that you log into the Panopto website and use Panopto Capture to record a lecture from your web browser as a temporary workaround.

CON-owned Macs

You can get Panopto Recorder from the Self Service app on your CON-owned Mac. No admin credentials are required to install it.

  1. Open the Ohio State Self Service application.
    Self Service app icon
  2. Search for Panopto and click on install/reinstall.
    Install/Reinstall Panopto
  3. Wait a few minutes while the program installs.
  4. If you open the program and it mentions it can’t connect to the server, change it to osucon.hosted.panopto.com.
  5. You should then be able to log in with the OSU Web Service Login option.

Recording from the Panopto Website

There is a new option called Panopto Capture that will let you record from your web browser. Try it if you are having issues with Panopto Recorder.

  1. Log in at https://osucon.hosted.panopto.com
  2. Click on the Create button and choose Panopto Capture.
    Panopto Capture
  3. Follow the Panopto Capture instructions from the Panopto website.

We are planning on offering a few training sessions in the next few weeks. They will be recorded for those who can’t make it. Look out for an email with dates and times.

Again, please contact con-it@osu.edu if you have any questions.

Claiming Host Control in CarmenZoom

There are a few ways to claim host control during your Zoom meeting. Two are covered here. While the first may be easier, the second is easy enough to learn after trying it a few times. Contact us at con-it@osu.edu if you have any further questions.

Method 1 – Log into CarmenZoom first

  1. Log into the CarmenZoom website.
  2. Go to your Meetings page.
  3. Find your meeting and click on the Start button.
    Click on the Start button for your meeting
    If you are looking for your personal meeting, click on the Personal Meeting Room link at the top of the page. Then click on Start Meeting.
  4. You may be asked if you want to open up Zoom while in your web browser. Go ahead and do this.

Method 2 – Claim host control while in a meeting

  1. While in a meeting, click on Participants in the meeting controls.
    Zoom Participants button
  2. When the Participants window comes up, click on Claim Host at the bottom of it.
    Click on Claim Host
  3. Click on Sign In to Claim Host.
    Sign in to Claim Host
  4. Click on Sign in with SSO.
    Click on Sign in with SSO
  5. Type in osu and click on the Continue button.
    Type osu and then click on Continue
  6. You will be asked to enter your OSU username and password. You may not be asked for this if you have already logged into another OSU website (like Carmen) and your web browser is still open. Either way, you may see a page like this. You don’t need to click the Launch Zoom button because Zoom is already open.
    Zoom SSO in browser
  7. Go back to Zoom and you’ll see under Participants that you are now the host.
    Participant is now the host for the meeting


Replacement for muting grades in Canvas

A recent change in CarmenCanvas takes away the ability to mute and unmute assignments. Instead, there is now the Grade Posting Policy. It can apply to the whole course, but we recommend applying it to individual grade items as needed.

The default is Automatic. You would change it to Manual before starting to grade submissions. Then post the grades when you’re ready.

View more information about the Grade Posting Policy on the Canvas website.