Starting on March 14, 2022, the cost of SMS messages sent to or from the United States will increase from $.007 (0.7 credits) to $.008 or (0.8 credits) per message. If you have a question about SMS pricing, please visit the SMS Distributions support page. 

The legacy Look & Feel editor will go out of support and be retired on Feb. 19, 2022. Users will no longer have access to the link ‘Use old “Look & Feel” editor’ located in the footer.

The present-day, default Look & Feel Editor is a faster, more modern experience. It also enables you to use the Look & Feel Editor in an accessible way with complete Keyboard navigation & screen reader support.

What action do I need to take?

No action is needed on your behalf. Start using the present-day, default Look & Feel editor. If you’d like to learn more about the current Look & Feel menu of customization options, you can start with the Look & Feel Overview support page. You will no longer have access to switch to the legacy Look & Feel editor on Feb. 19, 2022.

Ohio State is expanding use of multifactor authentication to increase the level of security to prevent unauthorized individuals from accessing university information. On Jan. 1, Ohio State will integrate the use of BuckeyePass (Duo) with Qualtrics. BuckeyePass is provided to faculty, staff and students to help protect their accounts even if a password is stolen. Qualtrics is a widely used survey tool often used to collect research information. Read more about BuckeyePass.

Starting on June 30 2021, the cost of SMS messages sent to or from the United States will increase from $.006 (0.6 credits) to $.007 or (0.7 credits) per message.

What is the change?
Due to a growing number of end-user complaints, carriers are heavily filtering messages initiated by businesses or organizations. To align with the carriers’ regulations and increase deliverability of text messages in the United States, Qualtrics has decided to move from the “shared short codes” numbers to dedicated, per customer toll-free numbers, which impacts the price of the SMS message sending in the United States.

Starting on January 11th, 2021, the cost of SMS messages sent to or from the United States will increase, from the current rate which is $.003 or 0.3 credits per SMS inbound and outbound messages to the new rate which is $.006 or 0.6 credits per SMS inbound and outbound messages.

What action do I need to take?
The price per message sent in the US will be updated automatically by the system from January 11th, 2021, which means that no additional actions are needed.

What if I have questions?
If you have a question about SMS, please visit the SMS Distributions support page. It’s also always worth checking the XM Community to see if any other users have had the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

This is an important product notification from Qualtrics regarding the upcoming deprecation of Classic Reports and upgrade to the Advanced Reports experience.

Over the last 24 months, we’ve been working hard to develop an improved and modern reporting experience. The new and improved Advanced Reports experience is now available to all of our customers and offers a number of benefits including: a new simplified user experience, better application performance and increased stability in report generation. You can find out more about the new experience on this support page.

With the general availability of Advanced Reports, we are deprecating Classic Reports on March 31st, 2021.

After March 31st, 2021, you will lose access to any reports which were created with Classic Reports, including scheduled emails and public reports. If you have not already done so, we encourage you to rebuild reports on the Advanced Reports platform and to download a PDF copy of existing reports you wish to keep.

To view Classic Reports in a user account, navigate to the Advanced Reports page (Reports tab > Reports section), click on the name of the advanced report and select View Classic Reports from the dropdown.

If you have a question about the newest version of Reports, please visit the Support Page for Advanced Reports. It’s also always worth checking the XM Community to see if any other users have had the same question about this change. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

As of August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support. This change is a required security update that continues to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and we are now bringing phone support up to parity with all support contact methods.  To log in, OSU users should remember to click “Sign in with SSO” then type “osu” for the Organization ID.

Qualtrics has introduced a new Academic Support Portal. Use this portal to access:

• 24/7 Support (chat, email, and phone)
• Qualtrics User Community
• Qualtrics Support Pages

https://www.qualtrics.com/academic-support/.  Click Contact Support, then Login.  Choose “sign in with SSO” then enter “osu” for the Organization ID.

The Qualtrics support team has received reports that individuals are targeting incentive surveys and taking them multiple times or creating bots to take incentive surveys multiple times to claim incentives. We treat reports from customers very seriously and our Security Operations Center immediately began looking into it. Following our investigation, we can say with a high degree of confidence that fraudsters are targeting incentive surveys. No response or other account data is at risk because of this abuse, but unintended recipients may be taking surveys multiple times to claim incentives.

Qualtrics has created many native tools and best practices to allow customers to protect themselves against this and similar situations. You can find this information via the links below:

Survey protection features

Fraud Detection measures

Because your brand is using an integration with Tango Card and is therefore likely publishing incentive surveys, we highly recommend you take extra care when setting up surveys that include the Tango Card incentives (see Tango Card integration). Using the correct settings and configuration is essential to ensure that the incentives are only accessed by your intended respondents. Without appropriate settings, it may be possible for unintended respondents to take advantage of your distributions and claim the incentives.

If you have a question about these features, it’s always worth checking the XM Community to see if any other users have had the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

Thank you,

Qualtrics Support Team

This is an important product notification. As part of this commitment and our continued effort to offer new capabilities, we are announcing an update on the Public V2 Deprecation Program: the new deprecation date will be March 31st, 2020 to complete the migration to our Public V3 APIs.

To ensure uninterrupted service of the API calls in your brand, we encourage you to please read this information carefully.

Why is this important? The migration to our Public V3 APIs is critical for:

• Improving security (reduces attack surface)
• Increasing availability
• Enhancing the developer experience (easier to develop)
• Add new functionality and capabilities

What actions do you need to take?

• Please make sure you migrate all applications/services using Public V2 APIs (excluding Website/App Feedback and 360) to V3, before the deprecation date
• All existing V2 functionality can be found with our new V3 API set
• Failure to migrate any Public V2 APIs to V3 before March 31st, 2020, may result in failure to access the Qualtrics XM Platform
• Additional documentation can be found here V2-to-V3 MIGRATION GUIDE

What should I do if I have questions?

It’s always worth checking the XM Community to see if any other Users have had the same question about the API Migration. If you’d rather speak to a specialist, our Support Team is always ready to assist. Please contact them here: Support Center.