Important information for surveys offering incentives

The Qualtrics support team has received reports that individuals are targeting incentive surveys and taking them multiple times or creating bots to take incentive surveys multiple times to claim incentives. We treat reports from customers very seriously and our Security Operations Center immediately began looking into it. Following our investigation, we can say with a high degree of confidence that fraudsters are targeting incentive surveys. No response or other account data is at risk because of this abuse, but unintended recipients may be taking surveys multiple times to claim incentives.

Qualtrics has created many native tools and best practices to allow customers to protect themselves against this and similar situations. You can find this information via the links below:

Survey protection features

Fraud Detection measures

Because your brand is using an integration with Tango Card and is therefore likely publishing incentive surveys, we highly recommend you take extra care when setting up surveys that include the Tango Card incentives (see Tango Card integration). Using the correct settings and configuration is essential to ensure that the incentives are only accessed by your intended respondents. Without appropriate settings, it may be possible for unintended respondents to take advantage of your distributions and claim the incentives.

If you have a question about these features, it’s always worth checking the XM Community to see if any other users have had the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

Thank you,

Qualtrics Support Team

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