Getting Support

Knowledge Base Articles

• Logging into the OSU Qualtrics Instance for the First Time
• Applying an Upgrade Code to your Qualtrics account
• Unable to access Qualtrics after a name change
• Using the Qualtrics App
• Collaborating with others on a Qualtrics Survey
  
  

Qualtrics Resources

• Qualtrics support site: Qualtrics Support (Click Contact Support, then “Sign on with SSO” and leave username and password blank. Type “osu” for Organization ID.)
• Qualtrics blogs: https://www.qualtrics.com/blog/
• Qualtrics events: https://www.qualtrics.com/events/
• Qualtrics resource library: https://www.qualtrics.com/resource-library/

 FAQs

• Frequently Asked Questions

Request Exception for Inaccessible Survey Question Formats

• Request for an exception that permits the use of inaccessible survey question formats

Division Administrators

Should you have questions or issues using your Qualtrics account, Division Administrators are the first line of contact for assistance. The most current list of Division Administrator can be found here: Division Administrators List.

If your college or department does not have a Division Administrator listed, request assistance.