Can I contact Qualtrics Support over the holidays? Absolutely!
+1-800-340-9194 Contact Support
Support hours (in Mountain Time) are listed below:
|12/24: Coverage until 3PM MT
||12/31: Coverage until 3PM MT
||1/1: Closed until 3PM MT
|12/26 to 12/30: Regular hours
||1/2: Resume regular support schedule
Tuesday, November 7 from 12:00-1:00, Research Commons Room 352
Have questions about onboarding and getting the most from Qualtrics? Join Heather Lansky from the College of Education and Human Ecology as she talks about some of the training resources she has created including “5 Functions You May Not Know About.”
Qualtrics is currently working on an issue with emails. Survey emails distributed through Qualtrics are bouncing when sent to osu.edu email accounts and other accounts that go through Microsoft. The issue is system-wide, not just Ohio State University. User are advised NOT to distribute surveys through Qualtrics until further notice.
UPDATE 10/10/17 – The issue with email has been resolved and users may distribute surveys again.
October 3, 2017 from 12:00-1:00, Research Commons Room 352
Did you know that as an Ohio State employee, you are subject to the Ohio Public Records Act? Rob Moormann, Director of Public Records, will speak about your obligations as a custodian of the people’s records. The presentation will focus on the records you likely create, edit, or manage, including the survey research that you use, create, and store in Qualtrics. Additionally, the legal obligations you have when creating and using records to do your job and the university’s responsibilities when responding to public records requests, will be covered. Feel free to bring your lunch.
Be a presenter at our monthly “Show & Tell” discussions.
All discussions are held in 352 Classroom at Research Commons, 3rd Floor of 18th Avenue Library. from 12 – 1 PM.
Sharing experience and knowledge is what makes the OSU Qualtrics User Group a great community. So please do your part and tell others your Qualtrics tips and tricks during these brown bag discussions.
Submitting a presentation idea is easy. Just email us firstname.lastname@example.org, your title, topic, idea or tip, no later than a week prior to each meeting.
We look forward to hearing from you!
Show & Tell – Upcoming Discussions, 2017-2018
October 3 – Rob Moormann and Thomas Papacostas from the Office of Compliance and Integrity will present on Public Records Requests
November 7 – Heather Lansky, College of Education and Human Ecology, topic TBD
December 5 – open
January 2 – open
February 6 – open
March 6 – open
April 3 – open
Qualtrics surveys contain several questions that cannot be read or responded to by people with disabilities who rely on assistive technology for access to their computers. As such, these “non-accessible” survey questions do not comply with Ohio State’s web/digital accessibility policy and a settlement agreement with the Office of Civil Rights. Unless granted an exemption by the University ADA Coordinator, any digital information or service by any campus unit must meet the Minimum Digital Accessibility Standards (MDAS).
These non-accessible survey questions will be disabled for all users this summer. Exemptions may be submitted to either the ADA Coordinator’s Office or the Digital Accessibility Center and are approved by Scott Lissner, Ohio State’s ADA Coordinator and 504 Compliance Officer with the Office of Compliance and Institutional Integrity. The exemption request form can be found at: https://accessibility.osu.edu/files/OSU-Request-for-Alternative-Access-Exemption.pdf. The Digital Accessibility Center is available to assist campus units through the exemption request process. You can request assistance by emailing email@example.com.
As part of ongoing efforts to upgrade security, Qualtrics is deprecating users’ ability to access their accounts over unsecured HTTP connections.
This is a notification regarding upcoming deprecation HTTP endpoints of Qualtrics public APIs.
This email details the steps necessary to move over to the secure HTTPS endpoints and the timeline.
What is HTTPS?
HTTPS (Secure HTTP) denotes the use of HTTP with encryption protocols to create a secure connection between two machines. This encryption prevents attackers from intercepting sensitive information passed as part of a request from a website or API. This encryption is enabled when connecting to a secure part of a website or API indicated by an HTTPS URL, that is, a URL with the prefix https://.
What Action Needs to be Taken?
Version 2 API users must update the base URL of their API calls to begin with ‘https’ instead of ‘http’. This would be a simple string change in applications that call Qualtrics APIs. No additional code changes are necessary.
The base URL for the version 2 API is: https://survey.qualtrics.com/WRAPI/ControlPanel/api.php
Users that are using the API without the ‘s’ in the ‘https’ portion of the URL can search for ‘WRAPI/ControlPanel/api.php’ in their applications in order to find where it must be updated.
The deadline for switching version to API usage to HTTPS is June 15th, 2017.
After June 15th 2017, HTTP endpoint will be deprecated – which means applications that continue to call the HTTP endpoints will stop working.
Also note that API users may take this opportunity to transition to the newer version 3 API. Version 3 API is fully RESTful and more state-of-the-art. Version 3 API documentation can be found at api.qualtrics.com.
Qualtrics survey software has several uses at the university:
- Course requirements: students may need access to Qualtrics as a requirement for a course.
- Academic research: faculty conduct surveys that may need to be approved by institutional review board (IRB), or their results may contain sensitive and private data or be subject to HIPPA compliance.
- Administrative surveys: staff in various offices of the university and the Medical Center conduct surveys to make administrative decisions.
- Event registration: several people with Qualtrics accounts use it as a tool to register people for events and seminars.
- Proposal/Grant Submission and Review: some staff use Qualtrics to manage and review proposals and grants.
Qualtrics offers its own robust customer service and training resources through knowledge base articles on its website at http://www.qualtrics.com/university/researchsuite/. Students, staff and faculty are encouraged to first use these resources as they interact with the software or if they have a question that is beyond the scope or knowledge base of OSU staff.
This site has been established to provide one location from which faculty, staff and students can obtain basic information and access to resources for Qualtrics use at Ohio State.