Starting on June 30 2021, the cost of SMS messages sent to or from the United States will increase from $.006 (0.6 credits) to $.007 or (0.7 credits) per message.

What is the change?
Due to a growing number of end-user complaints, carriers are heavily filtering messages initiated by businesses or organizations. To align with the carriers’ regulations and increase deliverability of text messages in the United States, Qualtrics has decided to move from the “shared short codes” numbers to dedicated, per customer toll-free numbers, which impacts the price of the SMS message sending in the United States.

Starting on January 11th, 2021, the cost of SMS messages sent to or from the United States will increase, from the current rate which is $.003 or 0.3 credits per SMS inbound and outbound messages to the new rate which is $.006 or 0.6 credits per SMS inbound and outbound messages.

What action do I need to take?
The price per message sent in the US will be updated automatically by the system from January 11th, 2021, which means that no additional actions are needed.

What if I have questions?
If you have a question about SMS, please visit the SMS Distributions support page. It’s also always worth checking the XM Community to see if any other users have had the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

This is an important product notification from Qualtrics regarding the upcoming deprecation of Classic Reports and upgrade to the Advanced Reports experience.

Over the last 24 months, we’ve been working hard to develop an improved and modern reporting experience. The new and improved Advanced Reports experience is now available to all of our customers and offers a number of benefits including: a new simplified user experience, better application performance and increased stability in report generation. You can find out more about the new experience on this support page.

With the general availability of Advanced Reports, we are deprecating Classic Reports on March 31st, 2021.

After March 31st, 2021, you will lose access to any reports which were created with Classic Reports, including scheduled emails and public reports. If you have not already done so, we encourage you to rebuild reports on the Advanced Reports platform and to download a PDF copy of existing reports you wish to keep.

To view Classic Reports in a user account, navigate to the Advanced Reports page (Reports tab > Reports section), click on the name of the advanced report and select View Classic Reports from the dropdown.

If you have a question about the newest version of Reports, please visit the Support Page for Advanced Reports. It’s also always worth checking the XM Community to see if any other users have had the same question about this change. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

As of August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support. This change is a required security update that continues to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and we are now bringing phone support up to parity with all support contact methods.  To log in, OSU users should remember to click “Sign in with SSO” then type “osu” for the Organization ID.

Qualtrics has introduced a new Academic Support Portal. Use this portal to access:

• 24/7 Support (chat, email, and phone)
• Qualtrics User Community
• Qualtrics Support Pages

https://www.qualtrics.com/academic-support/.  Click Contact Support, then Login.  Choose “sign in with SSO” then enter “osu” for the Organization ID.

The Qualtrics support team has received reports that individuals are targeting incentive surveys and taking them multiple times or creating bots to take incentive surveys multiple times to claim incentives. We treat reports from customers very seriously and our Security Operations Center immediately began looking into it. Following our investigation, we can say with a high degree of confidence that fraudsters are targeting incentive surveys. No response or other account data is at risk because of this abuse, but unintended recipients may be taking surveys multiple times to claim incentives.

Qualtrics has created many native tools and best practices to allow customers to protect themselves against this and similar situations. You can find this information via the links below:

Survey protection features

Fraud Detection measures

Because your brand is using an integration with Tango Card and is therefore likely publishing incentive surveys, we highly recommend you take extra care when setting up surveys that include the Tango Card incentives (see Tango Card integration). Using the correct settings and configuration is essential to ensure that the incentives are only accessed by your intended respondents. Without appropriate settings, it may be possible for unintended respondents to take advantage of your distributions and claim the incentives.

If you have a question about these features, it’s always worth checking the XM Community to see if any other users have had the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

Thank you,

Qualtrics Support Team

This is an important product notification. As part of this commitment and our continued effort to offer new capabilities, we are announcing an update on the Public V2 Deprecation Program: the new deprecation date will be March 31st, 2020 to complete the migration to our Public V3 APIs.

To ensure uninterrupted service of the API calls in your brand, we encourage you to please read this information carefully.

Why is this important? The migration to our Public V3 APIs is critical for:

• Improving security (reduces attack surface)
• Increasing availability
• Enhancing the developer experience (easier to develop)
• Add new functionality and capabilities

What actions do you need to take?

• Please make sure you migrate all applications/services using Public V2 APIs (excluding Website/App Feedback and 360) to V3, before the deprecation date
• All existing V2 functionality can be found with our new V3 API set
• Failure to migrate any Public V2 APIs to V3 before March 31st, 2020, may result in failure to access the Qualtrics XM Platform
• Additional documentation can be found here V2-to-V3 MIGRATION GUIDE

What should I do if I have questions?

It’s always worth checking the XM Community to see if any other Users have had the same question about the API Migration. If you’d rather speak to a specialist, our Support Team is always ready to assist. Please contact them here: Support Center.

Tuesday, Nov. 12 from 12:00-1:00, 352 Research Commons in 18th Avenue Library

Scott Bradford and Liz Lubinger (both Research Analysts, Center for the Study of Student Life) will be presenting on how to create custom user groups in Qualtrics. They will also demonstrate how users within those groups can utilize the Library function to share survey questions, templates, graphics and survey messages with other group members. Finally, they will discuss the process of how to import each of these various items from a library into your own surveys.

User Maintenance Part 1 – June 11, 2019, 12-1:00, 352 Research Commons
This session is designed specifically for OSU Qualtrics Division Administrators. It will be a hands-on working discussion related to cleaning-up and maintaining our 20K users within our 46 Qualtrics Divisions. Liana Crisan-Vandeborne, Qualtrics Brand Administrator, College of Arts and Sciences, will present best practices and procedures for maintaining users.

User Maintenance Part 2 – August 13, 2019, 12-1:00, 3rd floor Research Commons, Brainstorming Room
This is a follow-up and reconciliation session of the user maintenance process completed during summer 2019. While this session is designed specifically for Division Administrators, all other users are invited to attend; and specifically the ones who would like to interact face-to-face with their division administrators. At the end of this process, Division Administrators should be able to:

• Have a current understanding of the activities and practices used by Division Administrators in user maintenance process.
• Estimate the total time allocated for this process.
• Anticipate the recurring activities and the ones up-coming for the new year.
• Communicate to OSU community and Qualtrics the amount of resources used for this annual process.

As of May 13, 2019, Qualtrics users seeking support will be required to login to the Support Center in order to submit a ticket to Qualtrics Support. This change is a required security update that ensures the utmost privacy of user accounts, including preventing anyone from posing as another user.

When accessing the Support Center, users will be given the opportunity to login with their Qualtrics account credentials. After logging in, the support process will remain unchanged. Please note, however, that the Qualtrics Support team will only be able to provide support assistance for the account that the user used to authenticate into the Support Center to submit a ticket.

If a user is unable to login or does not have a Qualtrics account, they will be directed to a Limited Support Center by clicking “Can’t login or don’t have an account?” on the Support Center login screen, through which they will be able to request support. Due to the lack of security protocol involved with this method, we will require that the Limited Support Center only be used for login issues and account creation issues.

Attention OSU Users: At the login screen, do not enter your credentials.  Click “Sign in with SSO.” When prompted to enter an Organization ID, type “OSU” and click continue.  This will take you to the Support Site.