If your survey uses a customized distribution URL please review the following information. In other words, if you have changed the default URL from: “https://osu.az1.qualtrics.com/jfe/form/surveyID“, this change will impact you.

The change is regarding how Qualtrics handles survey links using a Qualtrics subdomain that is not associated with our organization. The default subdomain for our instance of Qualtrics is “osu”.

What is the change?

Qualtrics will begin introducing a redirect page to survey respondents who access a survey link with a Qualtrics subdomain that is not associated with your organization.

What is a URL subdomain? The subdomain is the portion of the URL that appears before Qualtrics.com. 

How do I know what my approved subdomain is? The base of the URL you see when you log into Qualtrics is the proper subdomain to use when sending out a survey. For example, if you log in to Qualtrics at the URL “brand123.qualtrics.com” or “brand123.pdx1.qualtrics.com”, your survey links should begin with that URL. This support page has more information about finding your organization’s subdomain.

What happens if I use something different? If a user on “brand123.qualtrics.com” sends a survey with the URL “https://newname.qualtrics.com/jfe/form/SV_abc123def456”, survey takers will receive a redirect page letting them know that they are being redirected to the correct link. After the redirect, the survey will display in the browser as “https://brand123.qualtrics.com/jfe/form/SV_abc123def456”.

What action do I need to take?

1. For future surveys, do not intentionally modify a survey’s URL. Using the URL that is automatically provided when creating your survey’s distribution will ensure that the subdomain included in the URL is correct. Using this default URL will prevent a redirect page from appearing.
2. For existing live surveys that are not using your organization’s proper subdomain, replace the subdomain in the existing URL if possible.

Note: There are certain custom URLs that are valid which will not trigger a redirect page.

1. Qualtrics supports a variety of generic URLs that can be used without a Redirect. These are particularly helpful in instances such as research studies where you need to hide your brand name. These generic URLs include:
   1. research.qualtrics.com
   2. s.qualtrics.com
   3. survey.qualtrics.com
   4. surveys.qualtrics.com
   5. {datacenter}.qualtrics.com
2. Vanity URLs (URLS that don’t contain qualtrics.com in them) will continue to work as expected.

Surveys with the incorrect subdomain will begin receiving redirect pages starting on December 15th, 2024.

What if I have questions?

If you have a question about the redirect page for survey subdomains, please visit the Vanity URLs  support page. It’s also always worth checking the XM Community to see if any other users have the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please file a support request from your Customer Success Hub or contact the Brand Admin OTDI-SurveySupport@osu.edu.