NOTE: ***This only impact XM Community***
What’s changing?
We use a third-party platform provider to power the XM Community. We are moving to a NEW and different third-party platform provider in an effort to better serve the needs of the XM Community. For those who are curious, the new platform is powered by inSided (owned by Gainsight).
Will this change be disruptive or involve any downtime for customers?
Unfortunately, yes. Due to vendor circumstances outside of our control, there will be downtime for the XM Community – potentially as much as two weeks. This is due to vendor migration delays. We are working closely with the new vendor to reduce this downtime as much as we possibly can. You can check the Qualtrics Status Page during the downtime and subscribe to receive updates, as well.
Another email will be sent in April once things are up and running to let you know when you can come experience the new Community!
For those of you who have experience in vendor change and management, you’re probably aware that the process sometimes comes with a few bumps in the road. We appreciate your patience while we work hard to bring you a new and improved XM Community experience as soon as possible!
Can I contact the XM Community team during this downtime with questions or concerns?
Yes, you can email Michael Cooksey, Head of XM Community: mcooksey@qualtrics.com