User Routine

  1. Observer: Ella Struwing
  2. Name: Ellie Bennett 
  3. Age: 22
  4. Job: Student
  5. Location: Columbus, OH 
  6. Coffee drinker/Keurig User: Yes, Daily. 

Shown below, Ellie performs her daily routine of making a single cup of morning coffee. Her end goal is to make a single 4 oz. cup of coffee. She follows the same routine (pictured below):

  1. Powering Keurig On
  2. Removing Water Compartment
  3. Filling Water Compartment to Designated Line
  4. Opening Pod Compartment
  5. Inserting Pod Into Compartment
  6. Closing  Pod  Compartment
  7. Selecting Amount of Coffee
  8. Keurig Brewing and Dispensing Coffee

 


Keurig Powered OffPowering Keurig OnRemoving Water Compartment  
Filling Water Compartment to Designated Line  Opening Pod Compartment Inserting Pod Into Compartment Closing  Pod  Compartment

Selecting Amount of Coffee 
Keurig Brewing and Dispensing Coffee