Through my STEP signature project, I completed a certification course in phlebotomy through Phlebotomy Training Specialists (PTS). With the help of this course, I gained a better understanding of the procedure and importance of drawing blood. This training consisted of a lecture component which provided the students with the fundamental knowledge of phlebotomy and a hands-on component during which we practiced venipuncture.
This STEP Signature Project helped me gain confidence in myself in the context of interacting with people I meet for the first time. When I go to a clinic to get my blood drawn, the phlebotomist often does not know me and may strike up a conversation with me in case I am apprehensive about venipuncture. Personally, I am not the type of individual who tremendously fears the insertion of needles. In fact, I am the complete opposite, and I like watching when my blood is being drawn. I do acknowledge, though, that many individuals despise getting their blood drawn due to their fear of needles. This certification course helped me discover a few techniques to help comfort the ones who hesitate during blood tests.
For me, the first step in learning to communicate with new patients was not knowing a single classmate before this certification course. Every face was new and unknown, so I had to learn about their backgrounds and their experiences relating to venipuncture. I have more of an introverted personality, so I was initially hesitant to go and talk to my classmates. However, I have learned to keep this in mind because even when I have patients in the future, I will not know them in advance. Our class consisted of twenty women between ages 18 and 60, and nearly half of them were hesitant to have venipuncture performed on them. This is a common feature that can be seen in many new patients because they seem petrified of needles being poked into their skin. Being able to draw blood from people who were anxious allowed me to get a better insight into how scared one can be during this procedure.
Another activity that helped me enhance my communication skills was when we performed venipuncture on each other. Every time we partnered up, we were required to ask certain questions ensuring that the “patient” did not have any allergies or did not have any medication that might influence whether blood can be drawn. This activity helped me because not only does it provide me with information about the patient, but it also acts as a segue way to start a casual conversation about any topic that will temporarily distract them from the procedure. Thinking about this even further, these small talks would be useful, especially with children as they are at a higher possibility of being more fidgety.
Being able to interact with my instructor while drawing blood was a huge form of guidance for me as a newcomer. It helped me to realize that I am not alone even in the future when I draw blood. Everyone has different veins, some being extremely apparent while some residing deep in the arm, so sometimes even professionals may need help. My instructor had to help me a few times to find or verify the vein before I inserted the needle into my partner’s arm. Clear communication of my next steps with her and my partners became one of my strengths over the class.
This transformation is significant to my life because it made me realize how much responsibility is on my shoulders with a simple procedure. Patients come in with a blind trust that we are doing this for their benefit, and we will not hurt them in any way. Being able to carry that big responsibility is a form of leadership for me. As I practice with my knowledge and the techniques I have learned, I can build my confidence over time, and it will help me in working in a clinical setting where I can be a part of a patient’s care team. Furthermore, being able to enhance my communication skills will help me in the long-term of my future career in medicine. Communication is a key aspect when we work in a healthcare team, and this certification course was a strong first step for me to build my relationships so that I can succeed in my career.