Heather Glenn, Assistant to Division Director, Medicine – IM Nephrology
Highlights from Heather’s nomination
“Heather Glenn consistently exemplifies administrative excellence through her outstanding dedication, professionalism, and proactive support for the division’s faculty and staff. She approaches every task with urgency and care, completing her responsibilities efficiently while maintaining the highest standards of quality. Heather goes above and beyond by anticipating the needs of faculty and offering genuine, thoughtful support that helps advance both individual and divisional goals. Her leadership is demonstrated through her active contributions to department and university initiatives. Heather serves as our wellness coach and continuously volunteers for projects outside her immediate responsibilities and continuously seeks professional development opportunities to bring new ideas and best practices back to the team. Heather is a true collaborator who fosters a culture of optimism and teamwork. She builds strong, positive relationships with faculty, staff, and fellows, contributing to a supportive and efficient working environment.”
“Heather exudes professionalism in her interactions with team members and outside entities. She exercises tact and diplomacy with confidential information, adhering to HIPAA and informational security guidelines. Heather’s role involves corresponding with patients, visitors, pharmaceutical representatives, and other personnel in a professional manner. She genuinely cares about the wellbeing of the team and strives to do whatever little and big things she can to improve things. Heather takes the time to get to know her colleagues, often acting as a social butterfly and includer in all situations. Her ability to maintain positive relationships with peers, students, faculty, and staff across the university and medical center contributes to a culture of optimism within the organization.”
“Working with Heather, I have found her to be very passionate about all aspects of her work and the people with whom she works. What absolutely makes Heather such a treasure, is that she never hesitates to “go the extra mile” in any aspect for her team. Despite a very full administrative load, she never hesitates to help and mentor new or current staff members. She is also concerned about the welfare of everyone on her team and is always there to support all of us.”
Kayla Luttrell, Executive Administrative Assistant, Social Work – Office of the Dean
Highlights from Kayla’s nomination
“[Kayla’s] attention to detail, ability to organize information, passion for process improvement, and helpful demeanor make her a well-respected colleague. Kayla consistently demonstrates effective project and time management, excellent communication skills, and best practices to successfully keep the college organized efficiently. In 2018-19, she was awarded the Dianna L. Barrett Staff Person of the Year, the highest staff honor we have at the college.”
“The words to describe Kayla that you’ve seen throughout this nomination include professional, organized, proactive, and thoughtful. Kayla’s impact on our college, the university, and the various constituents she serves can’t be overstated. She’s an exemplary administrative professional and we are extremely lucky to have her in the College of Social Work.”
“Looking at the criteria for the OSUAP Administrative Excellence Award, I can attest to Kayla’s outstanding performance in support of her Dean and the entire faculty. She clearly demonstrated leadership, innovation, resourcefulness, professionalism and interpersonal skills as we all negotiated elements of a guidelines that will affect the way the College of Social Work’s faculty do their work and are recognized and promoted for the coming years. She went beyond creating and implementing timelines for the review. She formatted and copyedited the documents, provided substantive feedback to the P&T workgroup on areas of concern, engaged directly with my office around thorny questions and relayed information to the Dean and the faculty, and created overview documents that allowed faculty to view changes from version to version. The college now benefits from Kayla’s deep understanding of these documents moving forward.”