12th Annual OSUAP Professional Development Conference

Empowering the Evolving Administrative Professional

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With about 225 university and medical center administrative professionals registering, we had another successful year!

For the first time in 3 years, the OSUAP Professional Development Conference was back in-person, allowing attendees to create connections and learn with colleagues.

Presentation slides are available below.

A special thanks to all of our presenters, donors, and planning committee!

Welcome Slides

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Keynote: Marvelless Mark Kamp

Our keynote speaker, Marvelless Mark, helped take us from great to “rock star.” We got energized, engaged, and learned new strategies to build Rock Star Teams. Marvelless Mark gave us four solid rock star success principles in an interactive and engaging EXPERIENCE! We left with new, easy-to-apply, understandable strategies and tactics that show us how to perform at a higher level, drive change, work more efficiently in teams, take daily massive action, and turn teams and colleagues into raving fans.

Breakout Sessions 

Session 1

Redefining Professionalism: Inclusive and Authentic Communication, Jodie Leister, M.S.Ed, LPCC-S, CEAP

The world of work has changed markedly over the last few years, and it can be challenging to navigate, being mindful of our own needs and those of others. This workshop will focus on how to adjust to ever-changing ideas of what professionalism is, and how to communicate effectively and adaptively.

Microinterventions: Strategies for Action, Sophia Antoun, M.A. (she/her/hers)

This workshop focuses on how we can address microaggressions. Participants will learn microintervention strategies that can be used when we experience or witness a microaggression, as well as learn how to prepare for microintervention in the workplace. This is an application-based workshop, and participants will have numerous opportunities to practice these strategies as well as reflect on how they can use them moving forward.

Get in Shape for Your Next Career Move, Steph Mizer, Senior Manager, Talent Acquisition

Getting that promotion or new job can be a real workout! Hear from Ohio State’s own recruiters on how to be in good shape for your next career move. Bring your resume to have it reviewed by a recruiter and get insider tips on how to make it even better!

Session 2

Elevate your Brand: Rock your LinkedIn Profile, Erica Banta, MBA, LDSS

In this session, participants will hear how to leverage LinkedIn and LinkedIn Learning to elevate their personal brand and advance their professional and personal development. We will get to know LinkedIn as a platform, share ways we can build our network and maximize value, and talk beyond the profile with learning, development, and engagement.

Thank You for Listening, Dr. Ana Berrios-Allison, LPC

Listening deeply is the port of entry to realizing the quality of our connections to our personal and professional relationships. To listen and being listened to is what allows us to relate to others with real intention. Steven Covey once said, “most people do not listen with the intent to understand; they listen with the intent to reply”. We spend a lot of time teaching vocabulary, and little time teaching the value of silence and listening. Most of us think about what we can say that will make a difference. Could we consider the possibility that the quality of our listening can make an equally powerful difference? Through this experiential workshop, participants will create opportunities to explore the foundational qualities for their interpersonal skills, including our blocks to true listening.

The Nine People You Need in Your Success Circle, MJ Abell, M.S.

Be intentional about seeking out and investing in relationships that help you thrive personally and professionally.  Learn about 9 types of partners or perspectives and, using your Success Circle Planner, note which are in your network now and where you are missing a key ally.  Leave with actions to connect or reconnect with others in ways that are genuine and reciprocal.

Session 3

Project and Event Management: Tips and Tricks, Quanetta Batts

Are you occasionally assigned to manage special projects or events in addition to your normal work responsibilities? If so, this session is for you. Come learn some tips and tricks that will help you get started quickly, stay on top of the details and ensure the success of any project or event.

Setting Boundaries, Melissa Shivers, PhD, Senior Vice President for Student Life

Administrative Professionals wear ALL the hats ALL the time…but should you? This session will honor the unique role of the Administrative Professional, while exploring ways that these critically important team members can establish and fully embrace their own boundaries in the workplace. From important lessons learned through the pandemic to analyzing why it can be difficult to set parameters at work, this session will be interactive, inspiring and fun, and is meant to help you achieve your own brand of work-life harmony.

Making the Most Out of Microsoft 365, Mandy M. Gagliardi, Prosci Certified, ITIL, Comptia A+, Comptia Network+, MCIWSM, MCIWD, CIWCI, Senior Design Analyst for the OTDI

Learn how to work efficiently and effectively in the Microsoft 365 suite with new features in known tools such as Word and PowerPoint, brand new tools such as Planner and Whiteboard, and how these features will interact with Teams.

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Conference Planning Committee

Chair:

Sherrie Kauffman (Sherrie.Kauffman@osumc.edu)

Co-Chairs:

Michelle Marks

Roxann Damron

Members:

Jackie Pittman

Erica Johnson

Taylor Youngpeter

Maria McGraw

Toby Whitehead

Megan BeVier

Estrella Jacobsen

Sara Ireland

Lynn Nishimoto

Susan Hurst

Yvonne Dulaney

Chris Deel

Heidi Hamblin

Regina Edwards

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2022 OSUAP Professional Development Conference

Due to the ongoing effects of COVID-19 and social distancing requirements, the 2022 OSUAP Professional Development Conference was held virtually for our members. The planning committee purchased books to raffle off to two members in attendance each day of the conference. Congratulations to our winners!

You can click the name of each session to view the replay! A special thanks to those who helped get these ready for viewing!

THE SCIENCE OF GAINING INSTANT RAPPORT WITH ANYBODY, ANYWHERE
Daren Martin, The Culture Architect
Tuesday, June 14
10-11:30 AM

People form an impression of you (and by association your organization, department, program, etc.) in a matter of seconds. People make conscious and unconscious judgments about whether they like you, would like to work with you, and want to connect with you. I demystify the science of rapport and examine strategies for how you can gain instant rapport with anybody, anywhere.

Targeted outcomes:

• increased influence
• increased buy-in of objectives
• greater likability
• improved rapport skills

Slides are available.

Daren explored the Social Styles worksheet.

Want more content? Check out his book, A Company of Owners: Maximizing Employee Engagement. Daren’s provided us with a discount code: OSUAP.

Connect with Daren on his LinkedIn!

CAREER WELLNESS
Kioshana La’Count, Assistant Director of Virtual Career Resources
Wednesday, June 15
10-11:30 AM

How can we improve our level of career wellness?

• Assess your current situation
• Develop (or enhance) a growth mindset
• Balance your Work and Life
• Make space for non‐work things you enjoy

Kio explored the Wellness Wheel.

Kio has kindly provided us with her books.  You will need access to the OSUAP Teams to retrieve them:

• 30 Days to Speak Love: 30 Days, 30 Ways to Love Yourself More
• Smarter, Not Harder: How to Get Sh*t Done and Get On With Your Day
• Effortless Abundance: A Guide to Living an Abundant Life, Effortlessly

Office of Alumni Career Management provides virtual programs, career guidance, and networking through many resources. Check them out!

Remember – we have access to the LinkedIn Learning License. Here is more information.

Connect with Kio on her LinkedIn!

THE EVOLVING ADMIN: WHERE DO WE GO FROM HERE? (video was available through Dec. 19, 2022)
Chrissy Scivicque, Eat Your Career
Thursday, June 16
10:30-12 PM

In today’s workplace, the administrative role is significantly different from what it was a decade ago, or even just a few years ago. It has evolved dramatically and continues with each passing year (more so than ever recently!). As the role itself becomes more critical to business operations, the expectations for those in the role shift and expand. After all, in any evolution, it’s survival of the fittest!

With ever-increasing demands and ever-shrinking resources, admins need to adopt a new set of skills to succeed. In this session, we’ll take a look at where the field is heading and what you can do to not only stay competitive but establish yourself as a peak performer.

As a participant, you will learn…

• Where we’ve been, where we are, and where we’re going next!
• The key skills you need to take ownership of your administrative career and embrace a mindset of success now and in the future
• Practical strategies to elevate your performance and competence, and inspire others in the process
• How to identify and take advantage of opportunities to contribute at an even greater level

OPTIONAL PRE-WORK EXERCISE

1. Handout – The Evolving Administrative Partner

Chrissy discussed the WSJ article, The Vanishing Executive Assistant. Here is her response.

Check out more content from Chrissy on her website. She hosts many professional development webinars for free!

Connect with Chrissy on her LinkedIn!

GO BIG OR GO HOME: CREATE CAREER-DEFINING MOMENTS
Jo Miller, Be Leaderly
Friday, June 17
10-11:30 AM

The stakes can be high, but a well-chosen, high-profile role or stretch assignment can be career-defining, and it can propel you to new heights. However, the opportunities you say “no” to can be as career-defining as the ones you accept. In this session, learn to recognize opportunities that showcase your strengths and potential—while artfully declining the ones that don’t—so you’re neither over-stretching nor under-stretching. You’ll walk away with new inspiration for finding your next career-defining opportunity, and executing it like a rock star.

OPTIONAL PRE-WORK EXERCISE

1. Read this list of 100 leadership qualities. Highlight all of the characteristics you recognize in yourself.
2. Focusing on your strengths and innate leadership style, select 3 qualities you’d most like to own and be known for 12 months from today. It might help to group similar qualities (such as “Sets the vision” and “Sets the direction”) into one category.
3. Write down your three leadership strengths and bring them to this session.

Jo has curated our own webpage for slides, worksheets, resources, and discussion guides.

Jo’s websites:

• Be Leaderly
• Jo Miller
  • Newsletter

Want more content? Get your own copy of Jo’s book, Woman of Influence. Thanks to Jo for raffling off a copy to one of our lucky members who signed up for the newsletter that day!

Connect with Jo on her LinkedIn!

Big THANKS to our sponsors for funding our dynamic speakers.

Individuals

• Michael Papadakis, Senior Vice President and CFO​
• Dr. Andrew Thomas, Interim Co-Leader and Chief Clinical Officer, OSUWMC and Senior Associate Vice President for Health Sciences​
• Mark Larmore, Interim Co-Leader and Chief Financial Officer, OSUWMC and Vice President for Health Sciences​
• Dr. Iahn Gonsenhauser, Chief Quality and Patient Safety Officer, OSUWMC​
• Melissa Bradshaw, Assistant Vice President, Marketing and Chief Marketing Enablement Officer​
• Justin Bell, Associate Vice President, Brand Experience

Units

• Office of Advancement​
• Wexner Medical Center and Health Sciences Advancement​
• OSUWMC East Hospital ​
• Ohio State Jameson Crane Sports Medicine Institute ​
• School of Health and Rehabilitation Sciences​
• Department of Astronomy​
• Office of Student Academic Success ​
• Office of Legal Affairs​
• James Business Operations​
• College of Medicine Dean’s Office

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2021 OSUAP Professional Development Conference

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2020 OSUAP Professional Development Workshop Series

Due to COVID-19, the 2020 OSUAP Professional Development Conference was cancelled. However, we are pleased we were able to offer the 2020 OSUAP Professional Development Workshop Series for our members. The series took place on July 21-July 24 from 9:00am-10:15am each day. You can watch replays using this link: https://osu.box.com/s/aue4yyvu8ktjmj486rp2u84mxaqznkb8

July 21: THE GREATEST AMONG YOU: REDISCOVERING THE POWER OF SERVANT LEADERSHIP, Mo Wright

Mo Wright is the President and CEO of RAMA, a Columbus-based training and consulting firm specializing in Stakeholder and Community, Organizational, and Employee Engagement.

He is rated as a “Master” trainer and has extensive experience in assessment, needs identification, strategic communications and executive group facilitation.  He is highly sought after for his experience in instructional design and delivery, team building and group dynamics.

Mo Wright earned a B.A. in Political Science from Winston-Salem State University and holds Masters Degrees from The Ohio State University in Public Administration and Workforce Development.

July 22: MANAGING TIME DURING UNCERTAIN TIMES, Scott Scheer, PhD

Dr. Scott D. Scheer is a professor in the Department of Agricultural Communication, Education, and Leadership at The Ohio State University. He currently serves as Coordinating Advisor for the Community and Extension Education specialization and undergraduate minors of Community Outreach Education and Youth Development. Scheer’s research focus is in outreach education and promoting positive youth development.

His graduate degrees are from the University of Delaware (PhD) and Columbia University, Teachers College (MA).

July 21: RESUME WRITING AND STRATEGIES FOR CAREER GROWTH, Erica Jonak

POSTPONED: This session has been postponed. We will do our best to reschedule at a later date.

Erica Jonak is a Talent Management Consultant with over 11 years of diversified experience at The Ohio State University. Erica currently serves Ohio State’s academic and medical center communities by engaging in executive coaching, organizational development, culture-shaping activities, and program management. Erica is grounded in her commitment to helping others explore their goals and establish their own pathway to success. She is well-known for her work in leadership development, generating accountability, diversity and inclusivity, and communicating for connection.  She engages to promote and sustain a positive work environment based on transparency, communication, and a shared vision at all levels of the organization.  She has a Master’s Degree from Ohio State and is a Senior Certified Professional through the Society of Human Resources Management.

July 24: ADMINISTRATIVE PROFESSIONALS: THEN, NOW, NEXT! Quanetta Batts, Andrew Jones, Katherine Margard, Elaine Pritchard

Quanetta “Q” Batts is the Program Director for Outreach & Engagement at University Libraries. In that role, she provides leadership and cultivates relationships with community partners on campus and in Central Ohio. Batts coordinates University Libraries’ Mary P. Key Diversity Residency program, the Expanding Visions Foundation summer internship, the unit’s participation in wellness programs and Project Mentor with Big Brothers Big Sisters of Central Ohio.

Q is often the lead coordinator for conference planning, which includes developing the agenda, registration management, securing sponsorship and logistics for 20-4,000 attendees. She is an experienced workshop presenter and trainer covering topics such as negotiation strategies, the power of networking and business etiquette.  Her office also provides programmatic and logistical support for special events and employee activities at University Libraries. In April 2019, Q was recognized with the university’s highest staff recognition, the Distinguished Staff Award.

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Andrew Jones is the Program Assistant and Building Services Coordinator, Pomerene Hall.

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Katherine Margard is executive assistant to OhioHealth’s executive vice president and chief operating officer. Previously she was at The Ohio State University from 2008 to 2015, where she was executive assistant to the executive dean of the College of Arts and Sciences and to the executive vice president and provost.

She is a co-founder of OSUAP, serving as the group’s president from 2010 to 2014, and is the founder of a similar admin network at OhioHealth. Katherine has done training at administrative professional events and conferences in Central Ohio, nationally and in Canada. Her presentation topics include Managing Up, Personal Branding, Networking, Time Management, and Proactive Planning for the Unexpected Job Search. She also is a member of Toastmasters International, serving as secretary of the WE Toast corporate club at OhioHealth.

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Elaine Pritchard is the Executive Assistant to the Vice Provost and Dean of the University Libraries at The Ohio State University. She manages the administrative functions for the Office of the Vice Provost which has purview of ten libraries on Ohio State’s campuses. She transitioned to the role in June 2017 after eight years as the Executive Assistant / Chief of Staff for the Vice Provost of Undergraduate Studies, at Ohio State.

Prior to serving as a strategic partner with university leaders, Pritchard was the Program Coordinator for the Science and Technology Support Group at the Ohio Supercomputer Center (OSC). At OSC, Pritchard coordinated training for the scientists using thecenter’s high-performance computing (HPC) resources. In addition, Pritchard directed a computer programming residential camp for gifted Ohio high school students. Committed to the professional development of administrative professionals at Ohio State, Pritchard is co-founder and Past President of the Ohio State University Administrative Professionals (OSUAP) –a grassroots organization of 600+ administrative professionals from the University and Wexner Medical Center. In her own professional development journey, Pritchard seeks learning opportunities focused on administrative careers and leadership. She recognizes that you don’t need a title to lead and embraces the leadership model of “leading from where you are.” She is a member of the 2019-2020 Staff Leadership Series cohort, led by the Women’s Place.

Earlier in her career, Pritchard worked in marketing and sales, public relations, and human resources in the private sector. Most notably, she worked for WMNI and WBZX radio, in the roles of Public Service Director and Assistant Promotions Director.

 

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2019 OSUAP Conference

The 2019 OSUAP Conference — “2020 Vision: Leading the Way, One Relationship at a Time” — took place Thursday, June 13 at The Boathouse (679 W. Spring Street, Columbus OH 43215). Once again, the conference drew together administrative professionals from throughout the university and medical center for a day of thoughtful presentations, networking, and fun. A special thanks to all who attended and to the organizing committee and volunteers. Another successful OSUAP conference is in the books!

An extra special thanks to all of our presenters! If you missed any of the presentations, or if you’d like to go back to review presentations you found especially useful, we have them all here:

Navigating Office Politics – Von Cason

Managing Up- Katherine Margard

Leading with Emotional Intelligence- Paul Tadak

Evolved Minds for Administrators- Chris Fraser

Diversity and Implicit Bias, Donnie Perkins

Skype for Business- Nick Vaver

Qualtrics Survey Software Overview-Karri Benishek

OneNote – Chris Deel

Negotiating Tips – Quanetta Batts

Navigating Your Way as an Executive Professional- Will Bryan

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2018 OSUAP Conference a success

OSUAP’s Seventh Annual Professional Development Conference, held on June 13, was a success! Almost 200 of our peers attended this day-long conference at the Fawcett Center.

Seventy-five admins attended the pre-conference session, Jumpstart Resources, geared toward those who are new to the role or new to Ohio State.
The day kicked-off with a video welcome from President Drake and an inspired keynote by Danielle Revish. Those messages prepared attendees for a day filled with networking and learning.

The Executive Panel Discussion with Kim Shumate (moderator), Susan Basso, Mike Hofherr, Damon Jaggars and Amanda Lucas provided great insights and practical advice for administrative professionals at Ohio State.

Morning and afternoon breakout sessions ranged in topics from Managing Difficult Conversations, De-Stress for Success to technology sessions like the Three C’s of Outlook and Maximizing the BuckeyeBox and Qualtrics. A few of the sessions were facilitated by our admin peers.

The conference ended with an energizing and motivating presentation by Courtnee Carrigan. The CEO of Raising the Bar, celebrated the contributions of administrative professionals, individually and collectively, with her talk, “YOU are the answer!”

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2017 OSUAP Conference

A special note of thanks to all who attended this year’s conference. We set a new record, but more importantly we were able to set aside our day-to-day activities, learn from one another and come together as a community of administrative professionals. For those who were unable to attend the conference, feel free to download some the day’s presentations:

Finding Your Way as a New Hire: Kick Start Resources for New Administration Professionals

Getting Started with Project Management, Dr. David Lindstedt

One Person’s Career, As Told Through Clichés, Deb Lowe

Proactively Preparing for the Unexpected Job Search, Katherine Margard

Dealing with Stress, Bernadette Melnyk

Also, please be sure to search and download photos of the day here!!

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June 8, 2016

The Fawcett Center

~165 attendees

• Plenary Session: “Becoming Unapologetically You,” Toni Teague Bell
• Breakout Session: Facing Setbacks w Resilience  MJ Abell
• Breakout Session: Optimizing Intersectionality Nicole Nieto, PhD
• Breakout Session: Proactive Planning Katherine Margard
• Executive Panel: Julie Carpenter-Hubin (moderator) Patty Hill-Callahan, Dolan Evanovich, Michael Hofherr, Sara Rubin and Kimberly Shumate
• Plenary Session: “Financial Snapshot of the University,” Geoff Chatas
• Plenary Session: “Are You Leaving Footprints: Creating a Leadership Legacy,” The “Amazing Tei Street

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June 10, 2015

The Fawcett Center

200 attendees

• Keynote: “Powered by Happy,” Beth Thomas

• Difficult Conversations, Casey Rinehart

• Event Planning, Samantha Frost

• Supporting Multiple Executives, Christine Deel and Gina Gest

• Planery Panel moderated by Eunice Hornsby: Been There, Done That, and Still Happy with Julie Carpenter-Hubin, Susan Hurst, Katherine Margard, and Sara Rubin

• Travel 2015, Marie Peterson and Lisa Plaga

• Email Strategies for Time Management, Kate Bryant

• ODEE Resources, Queenie Chow

• Leveraging Your Personal Brand, Toni Cunningham

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June 11, 2014

Longaberger Alumni House

145 attendees

• OSUAP Conference 2014 Powerpoint

• OSUAP Conference – Service Years PP

•  Compliance and the Administrative Professional, Gates Garrity‐Rokous

• Internal & External Professional Development Resources, Katherine Margard

• Awesome Apps, Doug Haddix.

• Effective Interviewing & Resume Updates, Sarah Conley , Laura Connolly & Lindsey Tapp

• BuckeyeBox, Mandy Gagliardi.
  

• Effective Public Speaking, Nancy Fisher

• Provost’s Perspective: The University Moving Forward, Provost Joe Steinmetz

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June 5, 2013

Biomedical Research Tower

100 attendees

• Generational Differences, Terrie Huston

• Having Difficult Conversations, Andrea Gintert & Karen Kyle

• The Executive Perspective, Eunice Hornsby (moderator), Charles Borden, Jonathan Hook & Hazel Morrow-Jones

• iPad Productivity, Queenie Chow & Jonathan Diehl

• Purpose is what gets me out of bed, Passion is what keeps me up, Tei Street

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May 9, 2012

OHR/South Campus Gateway

50 attendees

• An Executive’s Perspective: The Value Added Administrator, Eunice Hornsby (moderator), Joe Steinmetz, Greta Russell & Wayne Carlson

• Going to the Next Level – Brand YOU, Jan Allen

• The Important of Taking Time for Yourself – I Would if Only I Had a Moment, Gail Marsh

• Creating a Strategic Partnership with Your Executive, Becki Crowell, Phil Saken & Jean Booze

• Embracing the Art of Networking, Jamie Mathews-Mead

• Communications and Public Speaking, Tei Street