One key challenge of any health care provider is to ensure that patients show up for scheduled appointments. The national show rate (percentage of scheduled appointments who actually show up) is approximately 80% across all health care providers and only 75% for optometry appointments. The main clinic has implemented a number of practice management techniques to limit the number of no-shows and last minute cancellations to achieve our show rate goal of 90% throughout each clinic service. The efforts of our exemplary clinic staff has allowed each main clinic service (PVC, AOC, VT, CL, LVR, BVP) to reach this 90% show rate goal for each of the last four academic years with the Vision Therapy Service leading the way with our top average show rate of 95.0%!
