We have been receiving reports of issues with Carmen quizzes when using the Canvas mobile app. While we have not been able to confirm this as a technical issue with our on-campus partners as well as the larger Canvas community, we are continuing to investigate and to monitor the situation.
From a student standpoint, here’s what you can do to minimize issues you encounter:
- Always check quiz instructions before you start. In a timed quiz, the timer does NOT stop when you jump out of a quiz (by switching to another application on an iPad, closing the quiz to return later, and so on). Your quiz attempt will be automatically submitted when the timer runs out or when the quiz closes.
- Always make sure your version of the Canvas app is up-to-date. The vendor regularly releases updates to the app with bug fixes and feature enhancements. The latest version is 3.18 for iOS, and 5.7 for Android.
- For open-book quizzes, consider taking the quiz in a browser. While we have not be able to confirm whether switching between apps on a mobile device would cause issues, this is one of the suggestions that we were able to locate on the Canvas Community site.
- Consider taking your quizzes in single sitting. While you are able to leave a quiz and resume later, you have enough deadlines to keep track of already. Don’t add another one to your already-full plate.
- Review the late assignment policies of the courses you are taking. Some courses may already provide guidelines for when a quiz issue occurs in the syllabus.
- Know that we investigate every report of issues related to quizzes and assignments by pulling access records, submission attempts, and other navigation data.
If you suspect that your iPad is misbehaving, feel free to contact us at CVMOTL@osu.edu; while we cannot resolve all issues, we may be able to point you in the right direction.