“Help! My CarmenConnect doesn’t work!”
If CarmenConnect is behaving, the first course of action is to run the Adobe Connect Diagnostic Test that is provided. There are four main issues that the diagnostic test looks for:
- Flash Player version test: If this category fails on your test, please contact VIS.
- Adobe Connect Connection Test and Connection Speed Test: If these categories fail, it’s likely due to an error in either the service or the overall infrastructure. Please contact VIS and/or main campus 8-Help for assistance
- Adobe Connect Add-in Test: The add-in is required for more resource-intensive functionalities, such as screen sharing. If this category fails, please click the “Install Add-In” button to resolve the issue.
“Help! My CarmenConnect still doesn’t work … in Chrome!”
As of December of 2016, Google Chrome blocks most Flash content by default. For most users, using Internet Explorer 11 or Mozilla Firefox for CarmenConnect is currently recommended.