- Please provide a brief description of your STEP Signature Project.
For my STEP project, I followed my passion for doing nails and completed a ten week Advanced Manicuring program at The Elite School of Cosmetology in Ashland, Ohio. For ten weeks, I commuted to and from campus and completed 300 hours of both book work and hands-on learning. After completing my 300 hours and passing my final exams, I received my certificate of completion of the Advanced Manicuring program.
- What about your understanding of yourself, your assumptions, or your view of the
world changed/transformed while completing your STEP Signature Project?1
Going into my STEP project, I had been doing mine and my friends’ nails for a long time. It started as just a hobby for me in high school until I realized I could turn it into a career opportunity through the STEP fellowship! One of the most impactful things I learned while being a student at a cosmetology school was how to handle difficult situations with customers in a salon. Although I have been working in customer service since I was only fifteen, I was not prepared for the conflict that can arise in a salon. Experiencing these conflicts firsthand definitely opened my eyes to the professionalism a service provider must maintain while also prioritising pleasing the customer.
Additionally, I learned a lot about myself and my own insecurities while handling these challenging situations. I remember feeling very scared and nervous the first time I had an uncomfortable interaction with a client at school. However, I quickly learned the importance of having confidence in both yourself and your work as a service provider. By the end of my time at Elite, I was confident enough to handle and resolve those difficult situations on my own, as well as just being confident in myself as a professional.
- What events, interactions, relationships, or activities during your STEP Signature
Project led to the change/transformation that you discussed in #2, and how did those
affect you?
In the beauty industry, many things can go wrong, communication between stylists/ nail technicians and clients can be misconstrued, and customers can be displeased with the service they’ve received. For example, while I was a manicuring student, a client was assigned to me who came in with work done at a different salon. She only had half of her nail extensions intact, which means she needed a full removal and new nail set. However, she was expecting to only be charged for a fill. My instructor encouraged us to handle difficult situations like these on our own to prepare us for the work field.
I kindly explained to her the work I would need to do to ensure she was pleased with her results, and why she needed a full removal and new set. After our conversation, her mood changed completely, we had a wonderful time talking during her appointment, and she left happy and satisfied. This situation taught me how to remain kind and professional, while also keeping boundaries and policies set while running a business
Another important skill I developed more through my STEP project is teamwork. As simple as it sounds, it is essential in a workplace like a salon. In order to graduate, each student needed to complete 180 services. Since the program was only ten weeks long, completing 180 services in that timeframe was very difficult. Some of the girls would be selfish with the clients and want to take all of them in order to complete their services, not letting other girls have the chance to do so. Although I had my service log to complete, I put a lot of effort into making sure every girl got a chance to stay on track with theirs too. For example, if a client came in wanting a manicure and pedicure, I would do one service and offer the other to one of the other students. This kept my relationship with the girls drama free and professional, since they knew I was not trying to take all of the clients for myself. Maintaining a healthy and peaceful relationship in your workplace is so important, and I definitely learned that aspect during my time in nail school.
- Why is this change/transformation significant or valuable for your life?
Developing both confidence in myself and my work, as well as professionalism and fairness among my coworkers has prepared me greatly for my future endeavors as a nail technician. I already have a job opportunity that I feel prepared for because of my experience as a manicuring student. I feel so grateful that I was given the opportunity to take this ten week course over the summer. Not only did I learn the art and skill of manicuring, but I was given a whole new outlook on both myself as a professional, and the work force in general. I would not be where I am without the STEP fellowship, and I cannot wait to see what the future holds for me as a certified nail technician.
<– Me practicing on my cousin after my training.







