- Active Listening: Listening for accuracy and feeding back the content and feeling of the message.
- Generative Listening: Listening for strengths, skills, qualities and values in a person that they may (or may not) recognize they have.
2). Asking questions that produce discussion and reflection. This includes:
- Collective Reflection
- Asking questions during discussion/conversations
3). Getting participants to ask each other questions and follow up on ideas
4). Encouraging sharing of experience and ideas: This includes the facilitator being vulnerable and sharing their experiences as well.
5). Noticing and Managing Dynamics: This includes noticing….
- Who’s talking? Who’s not talking? How do the identities of these patterns impact the group or interaction?
- What is not being said in the space? What does the body language look/feel like?
- What does the silence mean? Is it because participants/residents are reflecting? Or are they uncomfortable?
Source: Program on Intergroup Relations, University of Michigan