Nursing Through the Pandemic: How Have Things Changed in the Past Year

The COVID-19 pandemic has brought change to all aspects of life. As a nurse working through the pandemic, I have had to remodel my approach to every professional responsibility I have. The most evident changes include adapting to numerous hospital protocols, constant personal protective equipment use, sanitation requirements, patient visitor limitations, and social distancing in the workplace. One aspect of my job that I did not anticipate changing as much as it did was the way we communicate. The pandemic has led me to appreciate the importance of verbal communication when delivering patient care, especially when caring for patients who are deaf or hard of hearing. I never realized the barrier masks impose on individuals that benefit from lip reading and through the pandemic, I acknowledged the hindrance it can have on patient care. Once this issue was identified on my unit, I began wearing masks with a transparent panel when necessary, so that my patients could physically see when I speak with them in order to make them more comfortable with communication. Additionally, the inability to have in-person language interpreters where I work has changed the way I communicate with patients who prefer a language other than English. Over the past year, I have incorporated online language interpreters more than I have ever before in order to facilitate my patients’ cultures within their care. My coworkers and I felt it was important now more than ever to learn basic phrases in languages we encounter most with our patient population, including Spanish, Somali, and American Sign Language, to ensure we were maintaining appropriate communication with our patients and their families. Utilizing technology has also helped resolve communication obstacles inflicted by the pandemic. Due to patient visitor limitations, I found myself incorporating video calls with my patients and their families that cannot be present during their hospitalizations. I’m grateful to have had these resources over the year in order to keep families involved in patient care. Adapting to the changes the pandemic has produced continues to be challenging, but they have also led me to incorporate more creativity in my patient care that I hope to continue beyond the pandemic.

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