Some OSU clients have personal Box.com accounts that they think are BuckeyeBox accounts. An account of this type will have a name.n@osu.edu username, but the password is not synchronized with the corresponding OSU identity. There are a few critical limitations to having a Box account in this state, the main one being that collaboration invites from BuckeyeBox users expire after six months and have to be manually renewed. Also, there are no storage space quotas on BuckeyeBox accounts.
To migrate your current personal Box account to the OSU Enterprise BuckeyeBox without losing any of your folders/files or collaborations:
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Go to my.osu.edu, login using your OSU credentials and then select BuckeyeBox on the left. Agree to the Terms and Conditions of the service.
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Soon after you will receive an email from Box asking you to login to your personal Box account to accept the transfer of your Personal Box account to the OSU Enterprise BuckeyeBox. Follow the “please log into your Box account and accept the invitation.” link in the email to login to your personal Box account. Follow the “Forgot password?” link if you do not remember your personal Box account password. Select the “Accept” button on the top of your page.
- At his point either logout of your personal Box account by selecting the gear button at the top right and selecting “Log Out”, or you can close your internet browser.
- You now can go to box.osu.edu and select “Log In” at the top right. Login now using your OSU credentials.
Try the above first. Occasionally a person will inadvertently create a personal Box account, and then after the fact go to my.osu.edu and activate their BuckeyeBox account, but not see or recognize the email request that is generated. In a case like this, get Computer Support to help you contact OCIO so that we can force another email invite to migrate.