Month: November 2009

WinFS Reboot Friday, Dec. 4th @ 7PM

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There will be a windows file server reboot Friday night at 7PM.

The following services will be offline for approximately 30 minutes.

 

*Windows File Shares

 

We are using this reboot to install Microsoft and McAfee updates.

 

Thank you,

 

John Puskar

 

Problems with Computers Booting

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The server that hosts our startup scripts is broken, and in the process of being fixed. Be advised that computers may take additional time to boot up (up to 15mins). Rebooting or interrupting this process will cause additional client problems and delays. This will be fixed soon.

Smith Lab Power Outage and Linux Workstation Reboot

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The power to Smith Lab (our secondary data center) will be off tomorrow for scheduled facilities work (OSU, not Chemistry). We will be powering down the machines in that room this evening at 5:30pm in preparation for that outage.Linux workstations will also be rebooted this evening after 5:30pm to apply a recent Linux kernel patch with several security updates.

email – still having issues?

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If you are still having difficulty accessing your email, here are the primary issues that users expereince:

  • If all else fails, use TWIG (with your WINDOWS password)
  • Eudora Users – seem to have the have the most trouble. The best thing you can do is stop using Eudora. However, if you use Eudora you will most likely have to move past version 6.x to version 7.x – contact us because even then configuring Eudora is a real pain.
  • Be sure to use your WINDOWS password for mail, we no long have 2 separate passwords.
  • If you log into TWIG and notice that your Inbox is empty– don’t panic– pull down the drop down in the top left and you will find a mailbox named something like “Inbox-DATESTAMP’ – this contains the contents of your inbox prior to the mail server transition.
  • If you can receive mail, but not send it- you probably need to enable SSL for your outgoing mail and authenticate (use your windows username and password). In your email reading program there is usually an advanced tab for outgoing mail where this is checked. Port 25 is the preferred port for outgoing mail, though some clients set this to 465 when SSL is enabled. Both should work. Sending mail requires you to authenticate (provide a username password)
  • If you can’t send mail, be sure you have changed your password (some folks have saved it so that you need not enter it every time). This needs to be changed to your WINDOWS password.
  • If you do not know your windows password visit 2105NW to have it reset. If you are remote, call computer support at 2-0848 for assistance.
  • If you are using your WINDOWS password and still can’t receive mail- you may need to enable SSL for incoming mail. This basic setting
  • If you have any other issues, use TWIG to email support@chemistry.ohio-state.edu – once the minor initial configuration changes are fixed everyone will be set to enjoy the new mail server.

Mail Migration Complete

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As of 8:00 pm, I’ve completed transferring all old email messages from the chemistry server to the new mail server.  Please make sure you are using your Windows username and password to check your email now.

If you are having trouble locating your old email in Thunderbird or Outlook, use TWIG until we have a chance to update your client software settings.  Folders can be selected in TWIG using the Folders drop-down menu on the left side of the screen:

Your old Inbox messages can be found in the folder called Inbox-200910XX.  Select the folder from the drop-down menu on the left side of the screen, then click the GO button.  Repeat these steps to view other folders. (Screenshot)

TWIG: https://legacyweb.chemistry.ohio-state.edu/twig/

–Steve Fabian

Mail Migration Update

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As of 1:30 pm, old email messages have been transferred for 150 of 722 accounts.  These messages account for 85% of the total data that must be migrated to the new server (large accounts processed first).  I’m on target to have all old email messages transferred to the new server by Monday morning.

–Steve Fabian