Month: October 2009

New mail server online and access restored

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The new mail server is online.  Pine, TWIG, and stand-alone client (eg. Thunderbird, Outlook, Apple Mail) access has been restored.  Remember to use your Windows username & password to login.  We will begin transferring old email to the new server tomorrow at noon.  –Steves

Mail transition underway

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We’re bringing the new mail server online right now.  Email services will be down until the new server has been thoroughly tested.  –Steve Fabian

Reminder – Mail Server Transition TONIGHT – 7pm on

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All,

The mail server transition will take place beginning this evening beginning at 7:00pm.

Please check the Support Blog for status updates if you have concerns.

More information: http://osuchemistry.info/tag/mail-server-transition/

If you can close your mail clients and forego using department email until Monday- we invite you to do so to help the transition go more smoothly.

Certainly wait for confirmation from Computer Support that the transition of your account is complete before doing anything besides simply sending and receiving email. Sending and receiving email is possible as soon as the new mail server is on line, though the initial work/downtime will take several hours.

If all else fails, use TWIG.

If all else fails, use TWIG.

As always, we’re here to take questions and to help. Let us know of your concerns or any issues that come up during or after the transition- we can only help if we know what issue exist and we’re trying to resolve large, long-standing problems, not create them. We want to help.

If all else fails, use TWIG.

Thank you,
The Computer Support Team

Email Transition ?s – What about my iPhone?

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Q. What about accessing my email via my iPhone (or other mobile device) 
    after the transition?
 
A. If you currently have this set up- You shouldn't see any significant change 
    in the settings if that is the case. 

After the initial downtime is complete tonight you will be able to send and receive 
mail as normal. The standard folders like Inbox, Sent, Drafts, etc will be available 
(actual names may vary from those listed slightly). It may take a few days 
(will take a few days) to move over your other folders, so during this time you 
will not see them. If your existing mail folders (with a time stamp affixed to their 
name) do start to show up, resist using them until you receive an email confirmation
 from Computer Support that it is OK to do so to avoid any corruption by changing 
them while they are still being moved.
 
If you do not have access configured on a mobile device and need help doing so, 
contact support@chemistry.ohio-state.edu and we can instruct or assist you in this.

Email server transition – Tips & Issues

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A reminder that the email server is happening tomorrow- Friday, October 30th

Outage begins at 7pm.

You must use your Windows username/password to access email after this transition.

If all else fails, use TWIG. Check the Support Blog for status updates.

Here are some potential issues that might arise, but we will attempt to avoid:

  • Your account wasn’t migrated from chemistry to linuxfs, so email your wasn’t migrated. That is, your account closed by mistake.(you can confirm right now by trying to SSH to linxufs- ask for assistance if you need it)
  • You don’t know or recall your Windows username/password to login.(you can confirm right now by trying to SSH to linxufs- ask for assistance if you need it)
  • Email client is mis-configured, test your account with TWIG first!
  • Some of their mail folders are missing.(contact Computer Support if this is the case)
  • Some of their messages are damaged.(contact Computer Support if this is the case)
  • Their account was being forwarded before, but isn’t now.(contact Computer Support if this is the case) 
  • You’re account has been erroneously closed after you requested it remain open after leaving the department.(contact Computer Support if this is the case) 
  • Your include-lists no longer work, they weren’t migrated.(contact Computer Support if this is the case) 

If these or any other issues arise, please contact us. We’re migrating mail to improve your service and after correcting minor hiccups the department will be in a significantly better position to serve your IT needs.

Email server transition – TIPS

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Tips for ensuring that your experience with the mail server transition is as painless as possible:

  1. Users should NOT move any new email around, run their filters, or create new mail folders until:
    • You’ve received notice from Support that your account transfer has been completed.
    • You have confirmed that their old folders were transferred successfully – check all of your folders!
    • Why? Once new mail has been moved to old folders, it’s very difficult to correct migration problems with out data loss.
    • If at all possible, please wail until Monday before making radical changes to your email account structure.
  2. Watch the blog.  Send problems to Support, not to the Steves. This is the only way for us to ensure that your issue is addressed in a timely fashion.

reminder: MAIL SERVER TRANSITION THE WEEKEND

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All Faculty, Staff, and Students,

THIS IS A REMINDER ABOUT THE MAIL SERVER TRANSITION
  Original Blog Post:
  http://osuchemistry.info/2009/10/16/important-mail-server-transition-oct-30th-nov-2nd/

Over the weekend of October 30th - Nov 2nd
  Computer support will be transitioning to a NEW mail server.

HOW THIS AFFECTS YOU
  ====================
  * There will be a minor outage of mail
  on Friday evening, Oct. 30th, after which
  mail services will resume.

* You must remove an IMAP prefix from your
  mail client if you have set this - after Oct 30th.
  More Info: http://osuchemistry.info/2009/10/19/mail-transition-s/

* Moving existing mail will take all weekend.
  You won't see your old mail until it is moved,
  but you can send and receive mail normally.
  If you need priority scheduling for access
  to your existing mail due to time
  sensitive work, please email support so we can
  order our efforts appropriately.

* Your old Mail will show up in a time-stampped
  folder. You may need to subscribe to this
  folder in your mail client.
  Example:
  existing "Sent" folder will be named "Sent-20091031"
  More Info: http://osuchemistry.info/2009/10/16/mail-server-transitions-questions/

* Your Trash and Deleted Items folders will
  not be moved to expedite this transition.

* Contact us at support@chemistry.ohio-state.edu
  if you have questions or if issues arise
  after the transition is complete.

Thank you,
Computer Support