Players: In this scenario Delta Air Lines, Bombardier, and Airbus would be the players as the Bombardier and Airbus are responsible for the production of the A220 while Delta is the customer consuming Bombardier/Airbus’s product.

Context Setters: Flight attendants and pilots would be the context setter because they have a great influence of the overall customer experience and whether or not that consumer will fly with that particular airline again.

Subjects: The subjects would be the customers aboard flying on the aircraft.

Crowd: The crowd would be other airlines because they could have an eventual interest in purchasing their own fleet of A220’s when they realize that it’s the most fuel efficient and advanced aircraft in its class.

One of the best vacations I have ever been on was actually with my Air National Guard Unit. I was lucky enough to be chosen to go on a three week trip to Geilenkirchen, Germany. We would be going there to support the NATO operated E-3 Sentry for training purposes. I considered this a vacation as well because there wasn’t a lot of work to be done and more time spent on touring the local areas. We went to every little town that was near us in Germany and including Belgium and the Netherlands. Immersing yourself with the local people of those small towns and villages and trying the local beer and food was quite the unique experience.

There was one day when we went to a private World War Two museum in Belgium and the owners of the museum lived through World War Two which was absolutely incredible. One weekend, me and two others went to Amsterdam for the weekend and that was a blast. Seeing all the culture of that city and the riverboats cutting right through the middle of the city is something everyone should see. Another weekend six or so of us went to Normandy, France. It was an awe inspiring trip to see the exact beaches that the United States and other allied countries stormed over 70 years ago.

This is by far one of the best vacations that I had ever been on especially since I got to spend three weeks in Europe and made money from it? There’s nothing greater than that and I would go back in a heartbeat.

On Sunday, January 20, a United Airlines 777 aircraft flying from Newark Liberty international Airport bound for Hong Kong had to divert to Goose Bay, Canada due to a passenger with a medical emergency. The patient was sent to a local hospital for treatment and when the aircraft was about to taxi for takeoff, there was a mechanical problem with the aircraft which left all passengers and crew stranded on the plane for 16 hours. Due to Goose Bay being so small, there were no customs officials to check the passengers and crew in to Canada. This meant that all crew had to spend the night on the aircraft. The next day buses started to arrive but could only take 16 people at a time which made for a very lengthy process. Passengers started to complain about running out of food and water as well. In an interview with one of the passengers he also said that there was a very large gap in communication between the airline, aircrew, passengers, and the people at the airport in Goose Bay, Canada. He thought it was absolutely ridiculous that there could not have been more support for him and his fellow passengers stuck on that plane. He also said that they were left in the dark for ten to twelve hours on what the plan was to accommodate for all these stranded passengers. They had finally coordinated a bus plan that would start in the night but that somehow got pushed back to the morning when daylight came. United Airlines’ response to the incident is that they ere going to send another plane to Goose Bay to fly all the stranded passengers back to Newark Liberty International Airport. United believes that the problem came from the extremely cold temperatures that prevented the aircraft from closing the door properly. United has taken a lot of hits in the past few years with different incidents that can possibly damage their reputation and reliability. It’s only a matter of time until which straw breaks the camel’s back.

Hello my name is Brad Kuntz and I am currently majoring in aviation management in the Fisher College of Business. Ever since I could remember, I have always been fascinated with airplanes and what makes them fly. I was exposed to aviation at a very young age because my dad was a crew chief in the United States Air Force so we got to go to many different air shows. At first I thought aviation was mostly a hobby until finding out that there were multiple majors at the college level for me to take. At first I wanted to be a pilot and still have aspirations to get my private pilot license at some point, but I am leaning toward and have a greater interest in the business side of aviation. For some reason I am extremely intrigued by the logistical nightmare that goes with keeping an airline/ airport running smoothly. I would love to be able to work in any realm of the business portion of aviation such as flight scheduling, logistics, operations management, finance, maintenance operations, or anywhere else. I intend on receiving another specialization through the college of business in either operations, logistics, or finance to help broaden my skills for the future company that I am employed by. To get there I need to receive my bachelors degree in aviation management preferably with another specialization, an internship with an amazing company to allow me to get job experience, and with my time in the Air National Guard as a crew chief I feel like I will be a very desirable candidate for any company that looks at my resume. One of my life goals is to become the CEO of a major airline. My ultimate goal is to start my own airline from scratch and work my way all the way up to Delta, United, and American. As ambitious as that goal is, I need experience. I would start off by working for an existing airline and working my way through the ranks learning how to properly operate and airline and what can be improved on and incorporate that into my own. If the opportunity presents itself, I’ll do it in a heartbeat. This is my life goal for what I would like to accomplish in the world of aviation in my lifetime.