Interpersonal Communication Reflection

These past few weeks in class we explored different aspects of communication, including different scenarios and how communication might differ between these situations. Overall I think the message is consistent; effective communication is not only a valuable skill to possess, it is downright a requirement to become successful in the modern society, especially in aviation. Today’s aviation world is the largest it has ever been with busy traffic cluttering the skies and advanced technologies in development everyday. Even with state of the art systems and computers, one thing has not changed from day 1: communication. The most interesting aspect in my opinion was the analysis of the ongoing development of CRM. CRM is a relatively new development in the aviation world and with it came profound impact on safety in our skies today.
This was demonstrated to the class in a way with different activities. The most critical moments in flight and the preparations leading up to them are bound to be chaotic and busy. It is the crew’s responsibility to maintain a calm and organized manner to navigate the aircraft safely throughout different stages of flight. The immediate situation that comes to mind is the approach into a busy airspace or airport. With ATC constantly talking in your ear and the added burden of keeping on guard and listening for your own call sign, it becomes difficult to concentrate and even talk between crew members, leading to increased likelihood of forgetting crucial steps or falling behind the aircraft. We explored the effects of distraction in the first week, with groups completing different activities while loud music was playing in the background. Thought I was able to tune it out, I know it is not that easy in the air. From keeping an ear on ATC, listening for your call sign and associated instructions, it is also crucial to maintain a broad picture of activities around the aircraft. Therefore it would be unwise and dangerous to tune out ATC as we did with the music.
We are fortunate to live in a time where some of the most important lessons learned are behind us. Most if not all safety improvements in the aviation industry came from trial and error, so it is only our logical responsibility as future aviators to carry on the solution and make sure the same mistake do not happen twice.
Moving on, we also learned of the professional side of effective communication. The most important of which for us right now is job hunting. The elevator speech, one minute me, and resume review were all helpful in reminding us how effective communication can impact our chances of a better future. It is beyond a doubt graduates of the OSU aviation curriculum comes out ready for a career in aviation, but it is our ability to convey our enthusiasm and how we push ourselves to build solid connections that will put our foot in the door to a successful career. Overall, communication is a very important skill to have not only to land a career but one which will be utilized every day on the job.

Interpersonal Communication Reflection

These first few weeks I’ve had time to reflect on the importance of interpersonal communications, the impacts it has on job searches and how it relates to the aviation industry. Communication is a key aspect of all relationships whether business or professional. Quite frankly without it, it would be impossible to establish any relationship, and any possibilities to learn and receive opportunities. With my military experience I’ve learned to understand the key importance of communication and how big of an impact it can have in mission completion, safety, and the future of your career. First, I want to speak on the importance communication has in a work setting. In the Marine Corps communication was key to everything. When it came to getting the job done, it took communicating at various levels and speaking with multiple people to complete a task and work efficiently as possible. If there was any miscommunication at any point of time due to most likely a lack of communication, the entire mission would be a complete disaster.

Moreover, that miscommunication also could be a very big safety issue and could put many people at risk which can affect their career or even worse risk their lives.  For example, in the Marine Corps we dealt with a lot of weapon systems training. When out on the firing line at the shooting range, communication is the most important thing. At the firing range you are communicating with the instructors and range officers on when to fire and where to fire. Any lack of communication could have someone hurt, and in the process, have someone lose their job. It works the same way in all other job industries as well. We spoke about communication for crew resource management when for when a crew is getting ready for a flight. The Captain communicates tasks to his crew and the crew in return communicates with all other entities and resources throughout the flight line. If there were any miscommunication safety would be at risk and all the blame would fall on the captain and possibly whatever crew involved.

So there are definitely many challenges that you may face in the work environment. Another challenge is interpersonal communication in a professional networking environment. Things you may face could depend a lot about your personality in general. We spoke about being introverted and extroverted and how sometimes you can change overtime from one to the other. Extroverts tend to have better luck with communication in networking environments because its not much of a challenge for them to meet and greet people,; while it is usually the opposite for introverts. What I found interesting when we talked about it is how some people flip for one to the other. I thought I would be the only one and that most people are one or the other because that Is mostly what I have experienced.

Interpersonal Communication

These first few weeks I’ve had time to reflect on the importance of interpersonal communications, the impacts it has on job searches and how it relates to the aviation industry. Communication is a key aspect of all relationships whether business or professional. Quite frankly without it, it would be impossible to establish any relationship, and any possibilities to learn and receive opportunities. With my military experience I’ve learned to understand the key importance of communication and how big of an impact it can have in mission completion, safety, and the future of your career. First, I want to speak on the importance communication has in a work setting. In the Marine Corps communication was key to everything. When it came to getting the job done, it took communicating at various levels and speaking with multiple people to complete a task and work efficiently as possible. If there was any miscommunication at any point of time due to most likely a lack of communication, the entire mission would be a complete disaster.

Moreover, that miscommunication also could be a very big safety issue and could put many people at risk which can affect their career or even worse risk their lives.  For example, in the Marine Corps we dealt with a lot of weapon systems training. When out on the firing line at the shooting range, communication is the most important thing. You are communicating with the instructors and range officers on when to fire and where to fire. Any lack of communication could have someone hurt, and in the process, have someone lose their job. It works the same way in all other job industries as well. We spoke about communication for crew resource management when for when a crew is getting ready for a flight. The Captain communicates tasks to his crew and the crew in return communicates with all other entities and resources throughout the flight line. If there were any miscommunication safety would be at risk and all the blame would fall on the captain and possibly whatever crew involved. So, there are definitely many challenges that you may face in the work environment.

Another challenge is interpersonal communication in a professional networking environment. Things you may face could depend a lot about your personality in general. We spoke about being introverted and extroverted and how sometimes you can change overtime from one to the other. Extroverts tend to have better luck with communication in networking environments because its not much of a challenge for them to meet and greet people; while it is usually the opposite for introverts. What I found interesting when we talked about it is how some people flip for one to the other. I thought I would be the only one and that most people are one or the other because that Is mostly what I have experienced. I also found interesting the different methods when starting a conversation in a network environment. I found some of the things unnatural and robotic and I wonder if not communicating in those rules would make that big of an impact then following them.

Interpersonal Communication Reflection (Randall George)

Interpersonal communication within the professional environment has been the focus of lessons during the first few weeks of class. The lessons have ranged from what interpersonal communication is and how it relates to topics such as job searches, crew resource management, and professional networking. These lessons also involved class activities where we interacted with our peers to learn about how interpersonal communication can be effective or ineffective. The concepts taught within these lessons have helped me understand the importance of good interpersonal communication skills and how they will be beneficial as a student and in the future as a professional in the aviation industry.

 

In the professional environment, being an effective interpersonal communicator is key to accomplishing tasks involving others. During the first week, we defined interpersonal communication as the exchange of information, ideas, and feelings between two people which included written, verbal, and non-verbal forms. We realized the characteristics of effective communication and things that may hinder effectiveness as demonstrated by in-class activities. One of the first activities involved working together in teams while music was played as a distraction. I found the music to be somewhat of a distraction to communicate with my group to complete the activities which demonstrated the fact that background noises and distractions hinder the ability to communicate with others. Another challenge during this activity was working with more than one person. Communicating information to more than one person while the two were communicating with each other proved to be a difficult process. Another activity involved drawing pictures in groups where one person communicated to the other how to draw a specific picture using only verbal communication. What I learned from this activity was the importance of non-verbal communication and the effectiveness of using visuals to communicate information. Also, I gained a better understanding and appreciation for clear instructions when limited to using verbal communication only. A third takeaway from this activity was the importance of being a good listener to ensure the message is being received correctly from the speaker.

 

Interpersonal communication in relation to job searches and networking was also a major focus of discussion. During a presentation given by Ashley Taylor, we were taught the importance of effectively communicating job related skills and experience to a hiring agency via a resume. She allowed us to work in groups to identify the best resume out of a group of three. This activity showed me what an employer will be looking for during the hiring process and what must be on a resume for it to be considered. Things such as good resume organization, listed relevant work experience, and listed job qualifications stood out to me the most.  In relation to networking, we were tasked to come up with a “One minute me” speech. This was helpful because I didn’t already have one prepared and found it beneficial to hear others’ speeches. Using these speeches during the latest class activity with Dr. Newton was also highly beneficial for practice.

 

I found all of the group activities interesting and somewhat helpful in learning about interpersonal communication, but the networking activity guided by Dr. Newton was the most beneficial to me. This activity gave me the chance to use my 30 minute elevator speech as if I were actually meeting somebody at a networking event or elsewhere. I already knew some of the basics of a good greeting and handshake, but I never had the opportunity to give a personal 30 minute pitch in the process while giving a business card. I think this will help me in the near future during networking events.

Interpersonal Communications and Why It’s Still Relevant

It is interesting to me that the act of talking to someone face to face is considered to be a slowly dying skill. Over the past couple years, I read and hear a lot of stories about how people of all ages below 50 are beginning to lose their ability to communicate effectively. At the same time, I’ve had classes, professional development seminars, and mentors all tell me and others that personal communication is key in this world. Now is a sort of estuary that I think sociologists will be able to look back on in a few decades as either a time where we accepted or rejected these cultural norms that we are starting to see become apparent

This class is an education and reinforcement of communication skills that will be critical in our careers in a few years. While it is not exactly a rejection of new ideas or technology (much the opposite considering the split nature of this class), this first portion has definitely focused on how we talk and communicate with each other on the interpersonal level.

When it comes to a job search, the first few meetings are critical to make an impression on a recruiter or hiring representative. Going to a job fair and not knowing how to introduce yourself is a bit of a bad way to express your desire to be hired at a company where communications is an essential job aspect. On the other hand, using learned communication skills to keep in touch and kindle the embers of a relationship into a job offer is the ultimate expression of communication skills on many levels.

Crew Resource Management has become a buzz-word of sorts and a key concept in the aviation industry as a whole. It not only encompasses cockpit skills such as delegation, prioritization, and leadership skills, but almost most importantly, communications skills between two people in order to accomplish a mission safely. This skill is becoming more important as the world of aviation becomes more complex. Higher demands from ATC, more complex computer systems to manage, higher customer demands all require increased cohesiveness in the cockpit between the two people flying the airplane. The risks associate with poor communication in the air is too great a risk to take. Therefor, airlines will continue investing in this type of training. I imagine in the future that Part 141 schools will have specific courses geared at just teaching CRM and when this happens, interpersonal communications will be a significant part of the curriculum.

Another aspect of interpersonal communications that is important in all of our careers and personal lives is the ability to network. As before, the ability to leverage our network is the ultimate expression of communication skills and years of hard work. Our network will be the ones who help us out in difficult situations and will give us a leg up on the competition when the time is right. The ability to grow this network is key and neglecting this area of our professional lives can have significant impact on our prospects past our current situation. Interpersonal communications give us the ability to build these important relationships. As we develop our network, hopefully we are simultaneously developing these communication skills. At best, these skills will act as compounding interest and just get more valuable the older we get.

Interpersonal Communication, CRM, and Networking. (Matt DeCubellis)

Topics discussed in the classroom this semester have been interpersonal communication, crew resource management, and networking.   Understanding all these concepts will help my future success in the aviation industry.  There have been helpful speakers that have addressed all these topics and how they apply to my future in the aviation field and challenges of these subjects.

Interpersonal communication is an elemental component in reaching a goal when dealing with a team of people.  This form of communication can be described as how we communicate with others through the use of verbal and non-verbal communication.  The most prominent form of communication is non-verbal.  Being able to take subtle cues that are not expressed verbally through body language, demeanor, etc. is very important when dealing with co-workers.  With the growing need for immediacy in the world, the expansion of technology has become more involved in our daily lives and this has had a profound effect on our communication skills.  It is vital to deal with physical communication as much as possible, as the use of emails, text, etc., can leave room for error when trying to communicate effectively.  This does not mean we should use our phones to communicate, but when we are able to, it is more beneficial to communicate face to face.

Some key points that I thought were interesting and relevant to my tendencies of error in communication was to actually listen and digest information before responding.  Instead of thinking of a response, it is more beneficial to listen to the talker and fully take in the information to have effective communication.  Another point that I found valuable was to be present in the moment.  If one’s mind is distracted, they might miss small details of information and this may turn out to be adverse in a future task.   I think this is important to a degree and that thinking ahead is beneficial to success and safety, but to not get to distracted to where you are not present in the moment enough to communicate productively.

Understanding crew resource management is especially critical to the aviation industry and there are many concepts that are similar in various career fields.  Crew resource management can be defined as using all available resources to reduce human factor errors and to achieve results safely and effectively.  Crew resource management has evolved from “Cockpit Resource Management” to “Crew Resource Management.”  This process of using communication at all levels to reduce errors and increase safety awareness has made its way from the pilots to becoming relevant and integrated in the system for everyone involved in the task of aviation.  Effective communication must be exercised from all levels and not just the supervisor.  Another challenge of crew resource management discussed in class is to anticipate possible problems and to prevent these actions from happening by being prepared.  A busy day at the regionals in charlotte was addressed and the various problems that arise were discussed and how the captain’s team would be delegated to meet the busy requirements of demand on the flight line.

Networking is a very important part of not only successfully finding a job, but should be continued throughout ones career to foster success in making personal connections that will help one throughout their career.  Factors of successful interpersonal communication should be used in networking.  With the growing use of online communication, it is more and more important to become familiar and experienced at face to face communication.

Interpersonal Communication (Abhi Bhatt)

Interpersonal Communication is a exchange of information between two individuals. Communication does not exist between talking to one and another, but it can also be behavior of the other person. I really do think that verbal communication is way better way to communicate over any other way. A lot of emphasis was put to be able to listen when someone is talking to you and give them your undivided attention. I think someone in the class said listen with intent to understand, not to reply. We did an ac activity in the class that was about remembering what the other person said and saying it back. I think of the problem was that I was listening to the other person talk but there was something other thoughts going in my head like thinking about the grades and stuff like that. It is challenging to have these interpersonal communication skills due to so many distractions around a person, as we demonstrated in one of our class activities were we have to do a certain activity while there was a loud music playing. Pilots have to rely on their interpersonal communication skills to be able to do their jobs more safely everyday. It doesn’t have to just do with the captain of the airplane it has to incorporate all of the crew members into the team to work to properly and efficiently during the flight, and the main reason is to communicate the information properly. I personally never knew there was such a thing as a CRM before. CRM stands for crew resource management. I find CRM pretty interesting and I like how it evolves through the many years and has improved a lot from when it was first introduced in 1970s. CRM has been implemented in very little things as said by Professor Beckman that when you are going out to fly with your instructor there’s a gesture or phrase “my plane and your plane” that shows CRM has been integrated and the training and it’s been given by these fights schools.

Networking is essential to connect to the people that are working in the aviation industry. Unfortunately I have not been able to attend extra concessions that have been offered by the aviation center due to my schedule being very in the way me going to the career fair and stuff like that. We had a great opportunity to sit down and talk to Dr. Newton and talk about these sessions and how to present yourself in those sessions. She also talked about on how to present yourself and that has been a great help to someone like me who has never been to these fairs before. We also talked about on how to form that connection with person who is working with the company that you eventually want to work with. I was wondering something about won’t the person you are emailing be frustrated if you keep emailing them every month? I feel like that can be the connection breaker.

Interpersonal Communications – Nick Hogsed

In the business of being a pilot, interpersonal communications is important, and used in a wide variety of ways. The use of this skill can vary from scoring a job with an airline, to saving all of your passengers on board. Interpersonal communication involves being able to affectively communicate with others, in an effort to fully deliver the message you are trying to send to the listener and to fully comprehend what the other person is saying. When searching for a job, this skill is important because you have to be able to show the person trying to hire you that you are capable of basically talking and listening, in a professional and positive manner. This becomes important as you dig deeper into the job of a pilot, as you must be able to effectively communicate with the other pilot in the seat next to you. When two pilots sharing the controls of a plane are unable to communicate affectively and efficiently, there is more room for error. In an emergency situation, the pilots cannot waste any time when finding a solution to the problem, as time is limited. It is important to practice interpersonal communication on a daily basis because in any situation, on the ground or in the sky, it can determine whether you get a job, and life or death.

My favorite example of how important interpersonal communication is is when the Apollo mission was brought up. When experiencing issues with life support on the ship, the NASA scientists on the ground had to come up with a solution. When they did, they had to describe what to do over the radio, in order to put together the life saving device. This is an example of how important it is to be able to interpret material. It was not until recently when I realized how important communication is, when we practices the drawing game where one student described what to draw and the other wrote it down. To top it off, I am working on my private pilot license now and I just started talking to ATC, and it has been a challenge. Both describing what I want to do, and listening to what the tower says, has been very difficult, but I just have to keep practicing.

One of the first days, we discussed how to have conversations with people, and what content is appropriate. One thing that stood out to me is when someone is talking about a problem and the other person describes one of their past experiences, to be able to say they experienced the same thing. I have always done that and now I know not to. Another important idea I took from the lesson is to simply relax. In any situation, whether you are talking to someone you just met or in an emergency. It is easy to panic and then you are unable to communicate correctly. I panic when talking to ATC; I will work on thinking before I respond.

Sean Horujko – Interpersonal Communications

Efficient interpersonal communications is extremely important in a many professional careers as well as being implemented in many other aspects of life.  Although it may seem clear and cut for some that communication to another is quite simple and easy, language and description can only go so far as there are many challenges in properly communicating when certain complex tasks are needing accomplished.  We as a class went over this when we were tasked with a partner to complete certain questions and puzzles as a team while distracted with loud music.  This can translate to other professions with either distractions in the work place or stressful situations causing disruptions in focus which could be detrimental if mistakes are made especially as a pilot.  Another task we were given was to communicate with another student verbally how to replicate an obscurely made design where they were not able to ask questions while trying to draw out our description of the design.  This was a fairly challenging task as precise language was imperative in order to have the correct outcome.  This can also translate to many other professions especially as a pilot contacting ATC or vice versa because if there is not proper and precise directions given there can be serious consequences.  Job searching can be tedious and a tiring process.  This includes building your resume in a particular fashion as to make sure employers are interested.  Formatting your resume in a correct manner for neatness, professionalism, and context for what position you are applying for matters very much.  Crew resource management is a set of safety procedures that mitigate error in aviation and it has evolved over the past several decades after pilot backlash and trial and error.  Although it may not be perfect now, it is much better than when it was first formed and it is fairly efficient in mitigating errors presently as there are limited amounts of aviation accidents that currently happen. Networking  in professional environments is what I personally find most interesting as building a network socially and professionally is critical in helping find career pathways as well as the human need for a sense of community.  Although I was aware of how important networking was professionally I was not aware of some of the certain ways to present oneself during networking events.  This includes properly introducing yourself with your 1 minute me that you can condense into two sentences, handing over business cards in the correct manner, appropriate name tag placement, and not spending too much time conversing with a single individual for too long.  As much as it is said that networking is important from many of the Ohio State University faculty, I see it to be very true as I have heard from many that they were hired for their profession solely on the individuals that they knew rather than the countless amount of companies that they had applied for.  Interpersonal Communications is a very important component which is faceted to many parts of life and is an important skill to improve upon for professional and social communication.

Interpersonal Communication

Interpersonal communication is very important to us, especially pilot. Modern commercial airplane usually required two or more pilots to operate the plane, making sure everything is functional and safe. However, due to computer-mediated communication, people’s interpersonal communication capability starts to decrease. According to NTSB, many of the accidents are causing by the communication problems inside the cockpit. Cockpit is a very special working environment, because it is a place that human and machine integrate with each other with many outside interference. Such as, the engine noise, the call from flight attendance and air traffic controller. When pilot get district by other things and fail to monitor the flight, some catastrophic accident will happen. For example, the United Airlines Flight 173, an airplane crashed due to lack of fuel while all the pilots troubleshooting a landing gear problem. Then crew resource management, a set of training procedures that minimize the human error in cockpit, got adopted in each airline. The FAA want the flight to become safer and avoid all kinds of fatal damages. At first, pilot resist with this CRM ideas, they believe that CRM will let them lose their personality. However, the research data shows that after using CRM, the accident rate decrease, and people start to accept the idea of CRM. Also, CRM didn’t stop evolve since 1979. The CRM will update when FAA find something to improve or NTSB accident report’s suggestion. Such as, oversea cultures, next generation avionics or pilot/airline suggestions. After more and more safety regulation has been implement, the aviation industry become safer and more secure.

 

Job search and networking is also required very strong interpersonal communication abilities. During a career fair, we need to transfer the information to the audience as efficient and effective as possible. And, we have to let recruiter know that we are prepared for this job and show them our professionalism. Also, we should be confidence and curiosity during the networking and job search event. And, we need to follow up with the people or the company that we interested by sending an email or meet when you pass by them. And, body language will be very important to this kind of event. Such as the hand shake, you want to make sure you give them a nice and firm hand shake and start your greeting, tell them who you are and what you do. Overall, I think improve impersonal communication will bring us many advantage when we participate in job search and networking process.

 

Personally, I am interested in the CRM, because I always has a question why we have very similar standard operating procedures in all airline and cockpit. After I learn CRM, I finally understand the reason of cockpit management and also understood it is constantly update in order to accommodate the latest environment. I think it is a revolutionized idea that making our aviation world safer and easier. Because all the pilot has been trained for the similar procedures and even though they never work together before, they can still perform a safety flight base on their training. My question is how CRM will develop when there is only one pilot required for each flight.