On Sunday, January 20, a United Airlines 777 aircraft flying from Newark Liberty international Airport bound for Hong Kong had to divert to Goose Bay, Canada due to a passenger with a medical emergency. The patient was sent to a local hospital for treatment and when the aircraft was about to taxi for takeoff, there was a mechanical problem with the aircraft which left all passengers and crew stranded on the plane for 16 hours. Due to Goose Bay being so small, there were no customs officials to check the passengers and crew in to Canada. This meant that all crew had to spend the night on the aircraft. The next day buses started to arrive but could only take 16 people at a time which made for a very lengthy process. Passengers started to complain about running out of food and water as well. In an interview with one of the passengers he also said that there was a very large gap in communication between the airline, aircrew, passengers, and the people at the airport in Goose Bay, Canada. He thought it was absolutely ridiculous that there could not have been more support for him and his fellow passengers stuck on that plane. He also said that they were left in the dark for ten to twelve hours on what the plan was to accommodate for all these stranded passengers. They had finally coordinated a bus plan that would start in the night but that somehow got pushed back to the morning when daylight came. United Airlines’ response to the incident is that they ere going to send another plane to Goose Bay to fly all the stranded passengers back to Newark Liberty International Airport. United believes that the problem came from the extremely cold temperatures that prevented the aircraft from closing the door properly. United has taken a lot of hits in the past few years with different incidents that can possibly damage their reputation and reliability. It’s only a matter of time until which straw breaks the camel’s back.