Position Description

At Classroom Services and the Digital Union we support approximately 400 classrooms and 4 Digital Union spaces across the Columbus campus. We help faculty, staff, and students with classroom technology, audio/video issues, classroom maintenance and upkeep. In the Digital Unions we also assist in creating digital content, graphics, video, and 3-D printing. Students who have worked here have developed tools used by the campus IT community, been hired within their field at the University and elsewhere, and gained valuable career experience.


Compensation starts at $12/hour. A list of basic requirements are listed below. Learn about Classroom Services and the Digital Union by exploring our websites, visiting our locations, and using our resources. Training will be provided after hiring.


  • Position open to current OSU students only
  • Must be willing to work 10 or more hours/week

Desired Skills

  • Interest in Technology
  • Customer Service
  • Enthusiasm for learning new technology and helping others
  • Ability to work & learn independently
  • Communication skills

Primary Responsibilities

  • Provides customer service and support in classrooms and Digital Union Studios
  • Assisting faculty, staff, and students with instructional technology, software use, and classroom AV systems including, projectors, computers, etc.
  • Provide assistance and troubleshoot issues
  • Perform daily maintenance of classrooms and labs
  • Assist Digital Union users with provided technology
  • Position may include occasional heavy lifting

Learn to support

  • Adobe Creative Cloud
  • Microsoft Office
  • Audio and Video Production
  • Mac OS and Windows apps
  • 3-D Modeling
  • Mediasite
  • Zoom
  • Carmen Canvas
  • Teams
  • Scanners
  • Video cameras and other A/V equipment
  • Microphones and other audio recording equipment
  • 3-D Printer

Work Environment

  • Flexible scheduling around classes
  • Able to study/do homework during downtime
  • Convenient locations throughout campus
  • Professional development
  • Opportunity for advancement

General Hours of Operation

  • Mon 7am-10pm
  • Tue 7am-10pm
  • Wed 7am-10pm
  • Thu 7am-10pm
  • Fri 7am-5pm
  • Sat Closed
  • Sun Closed


Employees may work multiple locations across Columbus campus each semester. Offices and labs are located in the following buildings: