In order to solve a problem, you first need to define what the problem is. The team did this by processing the feedback received from the survey as well as the interviews with various people. First, the observed problem or statement was selected from the respective feedback. This feedback was analyzed to find the root problem of that feedback. With the root problem stated, the problem is then restated to reflect this root, along with determining the metrics that can be used to measure the success of possible solutions.
The following link can be used to view the problem definitions as well as the reflections that were completed following this process:
https://docs.google.com/document/d/1lhG2Fli0DpOzOmrT3H-Cf56aZFNxNua_XXAkzkDZbtE/edit?usp=sharing