My STEP Experience was held at Grant Medical Center in Columbus, Ohio which started May 8th, 2023, and is a service learning/community service project. I have been able to work consistently with the hospital from May till now (after my project has ended). I intend to continue my work here at Grant Medical Center because I thoroughly enjoy the environment. This position holds a lot of responsibility and accountability. At the start of the project, I was rounding the entire 8th floor (Accountable Care Unit) with doctors at 10:00 am. For each patient, I took notes of the entire medical rundown of the morning. I ensured the patient had a good experience at the hospital because my role is both a part of volunteer services and patient experience services. I engaged with doctors, nurses, pharmacists, social workers, and patients. This was a transformational part of my project because it led me to want to educate my peers on patient care. The second portion of this STEP project consisted of me sharing my knowledge of patient care at the medical center with other volunteers. To accomplish this, I created a volunteer handbook of tips and information on what to do when volunteering with patients. The goal of the handbook is to teach other volunteers how to increase their communication skills with patients, bedside manner, and overall volunteer service skills. This project ended in December of 2023. I communicated with patients and staff during my patient floor hours to gain information on how things in the hospital could be improved. I learned a lot about patient care during this project, and I hope my project can make an impact on the environment in the hospital. My efforts to create a better space for patients will be expressed through my personal volunteer hours and will also be expressed through other volunteers I have taught. 
