General Study

How many phases are in this study?

There are three phases: assessment, training, and implementation. The assessment phase was used to identify the traveler’s prior experiences with transportation. The training phase gave travelers background on safety, smartphone use, WayFinder app use, and bus use. The implementation phase consisted of travelers and travel partners using the WayFinder system on their own to create and travel on routes throughout their communities.

What types of trainings are involved in this study?

Each traveler consented in this study completed an initial assessment to evaluate their prior experiences with transportation, a safety training, smartphone training, WayFinder app training, and Central Ohio Transit Authority (COTA) fixed-bus route training. Traveler partners and travelers were trained on using the WayFinder app and online portal to create their own routes. Trainings were modified based on participant needs.

How was participant feedback incorporated into this study?
Travelers who had completed trainings entered the implementation phase of the study. During implementation, travelers and travel partners completed biweekly surveys, focus groups, and exit interviews to provide their feedback to research personnel.
How can I learn more about this study?
If you are interested in this study and would like to learn more, please contact Dr. Carmen DiGiovine at with “Smart Columbus” in the subject line.