Tips and Tricks

1. Checking voice mail
2. Voice mail settings
3. Keep voice mail longer
4. Use your desktop client anywhere
5. Mobile client
6. Contact groups
7. Audio conference
8. Share your desktop
9. Collaborate with users outside of the university
10. Getting additional help


1. Checking voice mail

You will receive a notification when you have a new voice mail. There are several ways to check your voice mail with Skype for Business. You can use the Skype for Business client, Outlook, or your Skype for Business phone, if you have one. If you prefer to dial in to access your voice mails you may sill do so see Voicemail – Calling the Voicemail System.

Learn how to check your voice mail with the Skype for Business client or through Outlook.

2. Voice mail settings

The Outlook Web App allows you to customize many settings to give you the voice mail experience that works best for you. You can set up call answering rules to determine what happens when you don’t answer, as well as create a custom greeting if you choose. You may also change your preference for how you receive missed call notifications.

Learn how to create custom settings in the Outlook Web App.

3. Keep voice mail longer

By default, voice mails are retained for 30 days unless they are manually deleted. However, if you have any voice mails that you would not like to automatically delete, you are able to change the settings for each message individually.

Change the settings for voice mail retention.

4. Use your desktop client anywhere

With Skype for Business, you are able to work from any location with an internet connection without losing any features of the service. You will be able to receive calls made to your office number, even if you are working at home, another building, or any other remote location.

Learn more about the desktop client. Quickstart guides are also available for PC or Mac.

5. Mobile client

You may not always be able to have your computer with you, so the Skype for Business mobile client allows you to stay connected on-the-go. While using the mobile client, you can place calls from your office number.

Learn more about the mobile client for iOS or Android.

6. Contact groups

Using contact groups makes it easier to send an email, schedule a meeting, or start a conference call with several people.

Learn more about creating adding contacts.

7. Audio conference

Holding an audio conference call has never been easier! All users are sent a conference link and instantly added to the meeting. Alternatively, a user may choose to dial in.

Learn how to set up an online meeting with Skype for Business.

Learn how to Join a Skype for Business meeting via the app or by dialing in.

8. Share your desktop

Skype for Business allows you to share your desktop with anyone in a meeting, call or instant message. Everyone will be able to see what is on your screen, whether or not they have the applications you’re using.

Learn more about desktop sharing.

9. Collaborate with users outside of the university

Did you know that you can hold a conference with Skype for Business users outside of the university using the web app? This is a great way to communicate with vendors or consultants that you may not be able to meet with in person. An external user can also join a meeting by calling in for the audio portion.

Learn how to join a Skype for Business meeting with the web app.

10. Getting Additional Help

Further help and service information is available in our Skype for Business Knowledge Base.

Questions regarding Skype for Business may be directed to the IT Service Desk at 614-688-HELP (4357) or 8help@osu.edu.