FAQs

Q: How does my department request Skype for Business?

A: Current university employees already have access to the Instant Messaging and Presence service. If your unit is interested in receiving Skype for Business, contact your Relationship Manager.

Q: What is the cost of Skype for Business services?

A: For more detailed Skype for Business service feature information, please access the OCIO Service Catalog page for Unified Communications.

Q: I am on a Mac can I use the new Skype for Business for Mac client or do I still need to use Lync 2011?

A: The Skype for Business for Mac client version 16.19.0.132 is approved for use and fully supports the required 911 emergency location services features to meet Ohio State Public Safety and OCIO requirements. Please contact your desktop support team to install the new version, available here.
At this time, Ohio State Mac users can continue using Lync 2011 until October 2018 at which time Lync 2011 client will non-longer be supported by Microsoft.

Q: Is Skype for Business the same as Skype consumer?

A: No, they are two different products. Visit ocio.osu.edu/KB05184 for more info

Q: During the migration, how long would I be unable to make or receive phone calls while services are being transitioned?

A: The migration of your phone number does not occur until a Field Services Technician releases the order while they are with you at your desk. The whole migration process will only take 15-20 minutes to complete. During that time, your telephone number will be migrated, your device(s) connected and you will be given a short demonstration of features. Several test phone calls will be made to verify full functionality of your devices and account. You will also receive several emails with information about conferencing and your new voice mail setup.

Q: Do I have to be present during the migration of my phone number?

A: Yes. Learn more above.

Q: What audio devices are available to be used?

A: There are many different types of supported audio devices, from head sets and ear buds to traditional looking desk phones.  Specifics can be found here.  Any new Skype for Business accounts (i.e. new employee, common area, or front desk account) that are setup will have an initial device included as part of the service charges.

Q: How many devices can I request for my migration?

A: See answer above

Q: I rely on assistive technology with my current telephone, can I be migrated to Skype for Business?

A: The migration team will work with you to assess your current device(s) and compatibility with Skype for Business, and create a solution that allows you access to the Skype for Business features.  All of the Skype for Business phones are hearing aid compatible, and the soft client is screen reader aware.  Details on Skype for Business accessibility features can be found here.

How Network Availability Affects Skype for Business

Since Skype for Business relies on the network, what happens if the network is unavailable?

One of the great features of Skype for Business is the ability to be connected anywhere you have an active wired or wireless connection.

If the network is unavailable, you will not be able to place or receive calls with the Skype for Business soft client or network phone from that location.  If you are using a laptop and a head set device you could travel to another location with an active network connection (e.g. public wi-fi, another Ohio State building or your home) to sign in and receive calls. Any calls received when the network is unavailable will be directed to your voice mail.

Quality of Phone calls

Many factors can affect the quality of Skype for Business phone calls.  On OSU and/or Unit controlled networks (wired and wireless) steps have been taken to prioritize audio to maintain an acceptable quality level.

Skype for Business clients can be used while not on OSU networks, however call quality cannot be guaranteed and is best effort.

Other items that can impact call quality:

  • Connected to a VPN
  • Running CPU intensive application on your computer while in a call
  • Connect to a public Wi-Fi network
  • Connected via LTE or 3G cellular data
  • Connected via residential internet (Broadband, DSL, etc.)

If you experience any issues with connectivity, call quality or any other facet of the service, please make sure you report it to the IT Service Desk at 614-688-HELP (4357) or 8help@osu.edu.

What about emergency calls?

Skype for Business supports emergency calling via the soft client application and network based phones. For more information please reference, http://ocio.osu.edu/KB05158. There are special phone lines designated for life safety and will remain on analog connections to provide availability in the event of a network outage. Life safety phones include elevator lines, blue light phones, lab phones, call box and any lines determined to be must haves during network outage events. The location of these phones will vary by campus area.