DUAL-AUTHENTICATE LESS OFTEN WITH BUCKEYEPASS “REMEMBER ME” FEATURE

Beginning on Thursday, October 11 when you log into systems protected by BuckeyePass(link is external) powered by Duo, you will now have the option use a “Remember me for 1 day” feature. Using this feature will enable BuckeyePass to trust that specific device and browser combination for one day, so for that specific device and browser combination, you will only need to authenticate through BuckeyePass once per day for any web application using Shibboleth and BuckeyePass.

How it Works

  • If you switch machines or browsers, you will need to authenticate with BuckeyePass and click the “Remember me for 1 day” checkbox again to establish trust for the new combination.
  • In 24 hours, the remembered authentication will expire, and you will have to authenticate with BuckeyePass again and click the “Remember me for 1 day” checkbox again to reactivate the feature.
  • The “Remember me for 1 day” feature reduces the number of times you must authenticate with BuckeyePass, but you will still need to log in with your Ohio State name.# and password.

EXAMPLE – REMEMBER ME SUCCESS: Brutus logs into Carmen on his iPad using his Ohio State name.# and password and then authenticates through BuckeyePass, making sure to check the Remember Me checkbox. Later in the day, he uses the same iPad and the same browser to log in to Buckeye Link. He still needs his Ohio State name.# and password, but is not required to use BuckeyePass again because it “remembers” his device and browser.

EXAMPLE – REMEMBER ME FAIL: Brutus logs into Carmen on his iPad using his Ohio State name.# and password and then authenticates through BuckeyePass, making sure to check the Remember Me checkbox. Later in the day he uses a different device, his laptop, to log in to BuckeyeBox. He still needs his Ohio State name.# and password, and is also required to authenticate through BuckeyePass for this new combination of device and browser. However, if Brutus went back to using his iPad, BuckeyePass would continue to “remember” him for the remainder of the day.

When this feature becomes active on Thursday, October 11, it can be used for anything that is protected by BuckeyePass. This includes:

  • Buckeye Link
  • BuckeyeBox
  • CarmenCanvas
  • ESS
  • eLeave
  • eTimesheet
  • eMaterials
  • LabArchives
  • PeopleSoft Finance
  • Splunk
  • Vita

Help is Available

Keep in mind, the IT Service Desk is here to help. They can get you one-time access in a pinch! Also, we know everyone’s situations are different, and yours might call for an alternative solution. Our service desk technicians are ready to work with you to find the best solution for your needs. Don’t hesitate to call 614-688-4357 (HELP) or stop in at the BuckeyeBar!

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BUCKEYEPASS: WI-FI AND CELL SERVICE SNAFUS

As announced last month, BuckeyePass will protect eTimesheet and eLeave beginning on Sept. 30. Since we began expanding the number of applications protected by BuckeyePass(link is external), we’ve heard some concerns about difficulties connecting because of poor cell or Wi-Fi signals. With some advance preparation, there are always solutions.

Weak Cell Service/No Cell Service – your options:

  1. Configure your device to connect to osuwireless(link is external), and then use osuwireless to connect to Duo and the system you wish to access.
  2. Install the Duo app(link is external) in advance, which allows you to use codes from the app even if you don’t have cell service
  3. Do some advance prep by requesting 10 codes via text message(link is external) that you can save in a secure location in case you don’t have your device.

Weak Wi-Fi/No Wi-Fi Service  – your options:

  1. Install the Duo app(link is external) in advance, which allows you to use codes from the app even if you don’t have a connection (so you will NOT have to use cell data).
  2. Do some advance prep by requesting 10 codes via text message(link is external) that you can save in a secure location in case you don’t have your device.
  3. Use cell data if your plan supports it (not a requirement, your preference only)

No Cell Service AND No Wi-Fi  – your options:

All the systems that BuckeyePass protects require a connection; however, many devices on campus are hardwired into the network. If you have access to the network, but cannot access a cell or Wi-Fi signal to access BuckeyePass, you will still be able to authenticate if you do some advance prep.

  1. Install the Duo app(link is external) in advance, which allows you to use codes from the app even if you don’t have a connection (so you will NOT have to use cell data).
  2. Do some advance prep by requesting 10 codes via text message(link is external) that you can save in a secure location in case you don’t have your device.

Help is Available
The IT Service Desk can help you get you one-time access if you are really in a pinch! Also, we know everyone’s situations are different, and yours might call for an alternative solution. Our service desk technicians are ready to work with you to find the best solution for your needs. Contact the IT Service Desk at 614-688-4357 (HELP), go.osu.edu/it(link is external) or ServiceDesk@osu.edu) or stop in at the BuckeyeBar(link is external)!

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BUCKEYEPASS: HOW TO MAKE CHANGES AND MANAGE DEVICES

POSTED BY BETH VARCHO ON SEPTEMBER 4, 2018

BuckeyePass is a self-service tool. That means you can add, modify and remove devices at any time as needed. We recommend having at least two devices registered, in case your primary device is lost, damaged or stolen. This will become increasingly important as BuckeyePass is added to more systems, such as eTimesheet and eLeave on Sept. 30 and Carmen and Vita on Oct. 11.

Use the Register/Manage Devices button on buckeyepass.osu.edu to add devices or make changes. Be sure that you have your primary device when you are adding a new device, as you will need to use multi-factor authentication.  That’s why it’s important to register more than one device before you need it! BuckeyePass allows you to add an unlimited number of devices to your account. If you’ve accidentally deleted the Duo Mobile application you can also reactivate the Ohio State University account from the “Device Options” section.

Only have one device?  As an alternative to enrolling multiple devices, you can send yourself ten passcodes via text message. These codes can each be used once, and are a great alternative if you need emergency access. See the Quick Start Guide for more details. If you need help adding new devices, you can contact the IT Service Desk at 614-688-4357 (HELP) or at go.osu.edu/it.

Other Helpful Documentation: