MacOS Mojave Update Now Available in Self Service

The MacOS Mojave update is now available in JAMF Self Service for all OCIO-managed Mac devices. You can install this update at your convenience now through Monday, March 13. On March 13, you will be required to install the update if you have not already done so, and will be notified via a pop-up screen.

This installation requires a reboot that could take up to one hour. Installing the update prior to March 13 using Self Service allows you to plan around that reboot so that your work is not disturbed. To view instructions on how to install the MacOS Mojave update via JAMF Self Service, visit

In addition to updating your device so you can access new features like the highly anticipated Dark Mode, enhanced file management systems, and screenshot shortcuts, we recommend keeping your MacOS updated for security purposes.

If you have any questions, please contact the IT Service Desk by phone at (614)-688-HELP (4357), by email at, or by logging in online at

Microsoft Office 365 for Mac Now Available in Self Service

The Office of the Chief Information Officer (OCIO) is updating all managed devices from Microsoft Office 2019 to Microsoft Office 365 on Friday, March 29. Prior to that date, you can update to Office 365 at your convenience using JAMF Self Service. To view instructions on how to install this update, visit

The first time you reopen a Microsoft Office product after this update, you will need to sign in using your university email address ( and password. You will also be required to log in to access these products in the future whenever you change your password.

Office 365 gives users access to several Microsoft applications including the Office suite and newly enabled applications such as Yammer and Whiteboard. Each eligible university employee has five user licenses for Office 365 per type of device (5 for computer, 5 for tablet, 5 for phone, etc.). To view an FAQ on Microsoft Office 365 for employees, visit is external).

If you have any questions, please contact the IT Service Desk by phone at (614) 688-HELP (4357), by email at, or by logging in online at

2/22 Next Round of Workstation Updates Begin

Beginning February 22, the IT Service Desk will remotely deploy the next round of software updates to OCIO-managed workstations via Ivanti for PC users and JAMF for Mac users, which will require you to restart your machine and/or close applications.

The list of software items to be updated includes:

  • Windows Updates
  • Office Updates
  • Mac OS Updates
  • Mozilla Firefox
  • Google Chrome
  • Adobe Flash Player
  • Adobe Acrobat/Reader
  • Skype
  • iTunes
  • Zoom

You can install workstation updates at your convenience and avoid interruptions that could occur from an automatic update. Use the OCIO Knowledge Base articles shared below to become more familiar with how to proactively update your workstation at your convenience.

Ivanti Workspaces for PC Windows Users – Knowledge Base article

JAMF Self Service for Mac Users – Knowledge Base article

Submit any exception requests through Self Service.

If you have any questions, please contact the IT Service Desk via online Self Service, or contact 614-688-4357. Reference change number CHG0040712.

What if I don’t proactively update my applications?

Automatic updates for OCIO-managed PC and Mac equipment will still occur as described below if you do not update them via Ivanti Workspaces or JAMF Self Service.

PC Automatic Updates:
Ivanti software updates are deployed in a silent mode that is transparent to end users. When a software update is finished with a computer, the machine will need to restart for the changes to be completed. Multiple reboots may be necessary in order to install these updates. When prompted, please reboot by the end of the business day. Although delaying a reboot is not advised, you can delay a restart for up to three days, after which your computer will be forced to restart. Any OCIO-managed computers that are online and available between 10 p.m. through 5 a.m. will automatically restart when updates occur.

Mac Automatic Updates:
Once software updates are available in JAMF, Mac users will have four days to apply them through JAMF Self Service. After the four days are up, the app will automatically update.

During updates, JAMF will give users a 15 minute warning to close and reopen an app before forcing it to close. However, once 15 minutes are up, JAMF will automatically close the app without additional notification.

Introducing the IT Academy

We are pleased to share the launch of the university’s IT Academy! This academy is the direct result of feedback from IT professionals across the university about the resources needed to continue building knowledge and skills that will allow us support the university with rapidly changing technology. It is a collection of self-paced and curated learning resources designed to support the diverse learning needs of the entire university technology community.

There are 2 key resources available to IT professionals through the academy:

  1. Gartner for Technical Professionals (GTP): GTP provides insights, evaluations, and resources for technology professionals as they assess tools, make decisions, and implement technology. Within the next few weeks, IT professionals will receive an email from Gartner explaining how to access their resources. If you do not receive this email, please contact us at:
  2. (Available March 1!) This online learning platform provides access to thousands of resources that help IT professionals to grow their knowledge. To request access, please complete the access request form.

Although GTP is available only to university IT professionals, Lynda is available to all university and Medical Center IT professionals.

In addition to self-paced exploration of content, we’ve designed 3 key development tracks to address needs and emerging technologies:

  • Soft Skills for Technicians
  • Beginning Skills for Information Security Roles
  • Amazon Web Services Core Concepts

We plan on continuing to add additional tracks and welcome your feedback in determining those tracks.

Please explore all elements of the IT Academy and request system access to begin using these exciting resources.

Designing and developing the IT Academy has been an important collaboration between technology representatives across the university. I’d like to thank Leslie Weibush from OCIO, Joe Roush from Education and Human Ecology and the entire IT Academy working group for their leadership.

We look forward to hearing what you find most valuable from these resources and encourage you to provide feedback on future learning tracks that can help the academy grow. To share your ideas or if you encounter access problems, please contact

Avoid the “Gift Card” Phishing Scam

There’s a new phishing scheme targeting Ohio State employees. Here’s what to look for:

  • You receive a message that looks like it is from someone you know – maybe a manager, dean or executive.
  • The sender asks you to purchase gift cards on his/her behalf because s/he is in meetings and too busy to complete this task personally.
  • The sender asks you to reply to the message with photos of the gift card numbers.

On these messages, the “from” field may look legitimate, but if you check the email address you’ll find it was not sent from an Ohio State email account. The phisher has created a phony email address in the name of sender to trick you into thinking the message is legitimate. If you replied to that message, you would be sending codes for gift card(s) that you purchased to the cybercriminal, when you believe you are doing your colleague a favor.

Don’t respond to these messages. Use the Report Phish button in Outlook to report these messages, or send them to

The easiest way to protect yourself from this type of attack is by getting into the habit of NEVER sending any valuable or privileged information via email. While most people would never send their credit card information to someone in an email, a gift card may seem safer, especially if there is a sense of urgency that prompts you to act quickly without thinking it over. Once you take time to think about it, you can see that once purchased, a gift card is as good as money in a criminal’s pocket.

If you have already responded to such a message, please contact us at



Ohio State is Working to Improve Digital Accessibility

Beth Varcho | February 4, 2019
Ohio State is working to achieve full digital accessibility, an environment where everyone can use content on Ohio State’s websites, web applications and digital offerings.

Accessibility is integral to the university’s academic and administrative work because Ohio State serves a diverse population of faculty, staff and students with varying abilities of hearing, movement, sight and cognition. Updating our digital accessibility policy will clarify standards for those who purchase and design digital resources, enabling them to seek out the key features that will make our digital offerings accessible to everyone.

Last fall, the President’s Cabinet and Senior Management Council approved an Interim Digital Accessibility Policy, formerly known as the Web Accessibility Policy. We put the new policy in place to enable employees to become involved in making accessibility a reality at Ohio State. Everyone who makes decisions about digital resources is responsible for making our offerings accessible. Digital accessibility benefits the university by:

Setting a high bar to create and deliver educational resources that are inclusive and supportive of populations with varying levels of ability or disability. This aligns with our values, and is the right thing to do for those we serve.
Creating an exceptional user experience and environment for our diverse audiences. We will attract the very best talent by providing everyone with digital content they can easily access.
Providing leadership among our higher education peers and encouraging universal adoption of similar policies.
Providing everyone at Ohio State with the same basic user experience. We will provide accommodations and support to ensure an equal, inclusive experience.
With this new policy, Ohio State now adheres to the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 standards. Anyone creating digital content at Ohio State is responsible for creating content that complies with Ohio State’s Minimum Digital Accessibility Standards (MDAS).

Next steps will include a call for volunteers and appointees to serve as Digital Accessibility Coordinators. If you are passionate about giving everyone in the Ohio State Community an equitable experience to access digital content, watch for more information about this effort as our plans unfold.

If you have specific questions about the Digital Accessibility Policy, contact us at

Interim Digital Accessibility Policy

New Office 365 Applications Available on Feb. 6