Maybe some day I can host a volunteer meeting in Malawi without overthinking every detail, but this was just not the day.
When we do events for my main gig at Ohio State we have a real start and end time: at Tuesday’s community volunteer meeting people arrived any time between 11:55 and 2:30.
I wrote a detailed “agenda” (okay a script, it was a play-by-play script) that I’m pretty sure no one read, and I’m positive it wasn’t followed, and I didn’t need to understand Chichewa to know it.
At home, when you invite a bunch of people to come to a meeting and they are sitting in silence, just staring… waiting for something happen for minutes on end, something has gone seriously wrong. But here people are used to that. I was the high strung Mzungu trying to move things along for a few (30) minutes. Eventually I realized I needed to let my team do their thing. That we’d get our surveys completed to the best degree that we could, that everyone would get the snacks and transport money they needed, that everything would be fine. Even if people spent their whole afternoon with us, it would be okay.
And really it was. Sixty six volunteers attended! Three more than came to our meeting last year, meaning despite HSA turnover engagement has persisted and we are still able to call on our community reps when we need them. It was so nice to recognize names and faces, to see so many in the shirts I distributed last year, and to hear them offer insights in another open discussion. The surveys seemed to have given them a safe space to provide different feedback than what they said out loud.
Even if the responses are critical, the most important part was that our community reps came and gave honest feedback.
I’m still rummaging through the data and trying to formulate some lessons learned. One clear indicator is the measure of volunteer training: we asked if our volunteers have been given the information they need to fully understand their role in the surveillance. Seven responded “Neutral/Don’t Know” and the remaining 50+ said they Agreed or Strongly Agreed. A good sign for our training program and the HSAs’ work!
So another one of those necessary and exciting and exhausting meeting days has come and gone, and I’m happy to know that this outreach program has been successful enough to catch the attention of hospital leadership. The head clinicians have engaged with the group and asked to work with them for other outreach initiatives outside of this surveillance effort.
The stark difference between what’s inside the walls of the CLI campus and what is outside can be daunting–it’s an oasis inside of a dust bowl. Connections with the community bring that progress outside of the compound and it feels good AF to be a part of it.