As of August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support. This change is a required security update that continues to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and we are now bringing phone support up to parity with all support contact methods.  To log in, OSU users should remember to click “Sign in with SSO” then type “osu” for the Organization ID.