Summer Show and Tell Discussions: User Maintenance Series

User Maintenance Part 1 – June 11, 2019, 12-1:00, 352 Research Commons
This session is designed specifically for OSU Qualtrics Division Administrators. It will be a hands-on working discussion related to cleaning-up and maintaining our 20K users within our 46 Qualtrics Divisions. Liana Crisan-Vandeborne, Qualtrics Brand Administrator, College of Arts and Sciences, will present best practices and procedures for maintaining users.

User Maintenance Part 2 – August 13, 2019, 12-1:00, 3rd floor Research Commons, Brainstorming Room
This is a follow-up and reconciliation session of the user maintenance process completed during summer 2019. While this session is designed specifically for Division Administrators, all other users are invited to attend; and specifically the ones who would like to interact face-to-face with their division administrators. At the end of this process, Division Administrators should be able to:

  • Have a current understanding of the activities and practices used by Division Administrators in user maintenance process.
  • Estimate the total time allocated for this process.
  • Anticipate the recurring activities and the ones up-coming for the new year.
  • Communicate to OSU community and Qualtrics the amount of resources used for this annual process.


As of May 13, 2019, Qualtrics users seeking support will be required to login to the Support Center in order to submit a ticket to Qualtrics Support. This change is a required security update that ensures the utmost privacy of user accounts, including preventing anyone from posing as another user.

When accessing the Support Center, users will be given the opportunity to login with their Qualtrics account credentials. After logging in, the support process will remain unchanged. Please note, however, that the Qualtrics Support team will only be able to provide support assistance for the account that the user used to authenticate into the Support Center to submit a ticket.

If a user is unable to login or does not have a Qualtrics account, they will be directed to a Limited Support Center by clicking “Can’t login or don’t have an account?” on the Support Center login screen, through which they will be able to request support. Due to the lack of security protocol involved with this method, we will require that the Limited Support Center only be used for login issues and account creation issues.

Attention OSU Users: At the login screen, do not enter your credentials.  Click “Sign in with SSO.” When prompted to enter an Organization ID, type “OSU” and click continue.  This will take you to the Support Site.