February Show and Tell: Using Net Promoter Scores

Tues., Feb. 12 from 12:00-1:00, 352 Research Commons, 18th Ave. Library

Samantha Frost (Sr. Director, Alumni Experiences, OSUAA) will present on how the Advancement Events team uses Qualtrics to measure the success of events through post-event Net Promoter Score surveys. She will walk through how the survey templates are created and updated, how the event surveys are distributed and shared, and how using the tool allows for more collaboration between colleagues and streamlining of process.  She will also share how using the tool has ultimately allowed the team to measure success in a consistent manner as well as better respond to audience needs.