The following video gives an overview of the 5 Whys Exercise.
References
Frady L. Getting to the Bottom of Your Problem: How to Use the 5 Whys. isixsigma.com. January 23, 2025. Accessed January 16, 2025. https://www.isixsigma.com/cause-effect/determine-root-cause-5-whys/
Learn Enterprise Institute. 5 Whys – What is it? 5 Whys. July 19, 2018. Accessed October 15, 2024. https://www.lean.org/lexicon-terms/5-whys/
QAPI, Centers for Medicare & Medicaid Services. Five Whys Tool for Root Cause Analysis. https://www.cms.gov/medicare/provider-enrollment-and-certification/qapi/downloads/fivewhys.pdf
ChatGPT was used to create the example.
Content Development
Primary Script Writers (select to reveal)
- Lauren Teuschler, M.Ed.
- Najhee Purdy, BS
Script Collaborators (select to reveal)
- Rachel Arpin, EdD
- Allison Heacock, MD
- Courtney Hebert, MD
- Riley Summers, BS
- Crystal Smarr, DHA, MBA
- Ruth Laberdee, DNP, RN, CNL, NEA-BC, CPPS
- Jennifer Eramo, MSN, RN
- Erin Hueser, MBOE, RT, LSSBB; CCMP
- Catherine Quatman-Yates, DPT, PhD
Video animation and production by Robbie McCord, MS.Ed., Instructional Design Senior Specialist in the Office of Curriculum and Scholarship for the College of Medicine. Visit the OCS site to book an instructional project consultation.
Please reach out to osu-qi-hub@osumc.edu with any questions.
