Mediation can occur when two students (for example “bully” and “victim” )agree to seek help from a mediator, a teacher or trained peer mediator, to resolve the issue that is causing the conflict.
1. The mediator asks each of the students in turn to explain the situation as he/she sees it
2. The other student is required to listen without interrupting and, at the end, to summarize what has been said – to the satisfaction of the speaker
3. Each is then asked to make suggestions as to how the issue might be resolved. The mediator records each suggestion without unnecessary comment
4. Each suggestion is listed, then examined and discussed to discover one to which they agree will resolve the conflict