How to Write a Mission Statement in 5 Easy Steps

(Shared by Jennifer Dunn, Program Assistant, Endeavor Center, OSU South Centers)

Bplans.com
by Tim Berry

I’ve had a 30-year love-hate relationship with mission statements. I’ve read thousands. I love it when a mission statement defines a business so well that it feels like strategy—which does happen—and I hate it when a mission statement is generic, stale, and completely useless. Which also happens, but not nearly as often.

What is a mission statement?

A good mission statement is useful tool for well-run business. It’s the “why” of business strategy.

A mission statement define a company’s goals in three important ways:
It defines what the company does for its customers
It defines what the company does for its employees
It defines what the company does for its owners
Some of the best mission statements also extend themselves to include fourth and fifth dimensions: what the company does for its community, and for the world.

Developing your company’s first mission statement, or writing a new or revised one, is your opportunity to define the company’s goals, ethics, culture, and norms for decision-making. The daily routine of business gets in the way sometimes, and a quick refresh with the mission statement helps a person take a step back and remember what’s most important: the organization has a purpose.

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Handling Customer Complaints

(Shared by Jennifer Dunn, Program Assistant, Endeavor Center, OSU South Centers)

The Best Way to Handle Customer Complaints
by: Trisha Miller
bplans.com
http://articles.bplans.com/

If you’re thinking about starting up a small business or you’ve just recently launched, fantastic customer service is undoubtedly on your radar.

You want your customers to come away from an experience with your company having seen you in the best possible light. In an optimal situation, the majority of them would not only become repeat customers but would also enthusiastically recommend your product or service to others.

This, however, is easier said than done. Handling customer complaints can be difficult, especially right when you start a new business. However hard it may be to take criticism, it’s extremely important to the growth of your small business. Even if a customer doesn’t necessarily give you easy-to-swallow feedback, learning to see past harsh words and hear valid complaints and suggestions for improvement is vital.

Don’t fret! Here’s what you need to know to handle customer complaints with ease.

How to look past negativity

Starting a new business can be scary. Investing your time, effort, and finances into a venture that might not be a sure thing can be intimidating.

However, customer complaints shouldn’t add any stress. Fear of failure is high on the list of reasons why people sometimes choose not to pursue great ideas. For some, criticism or complaints can be viewed as a failure—but they aren’t. They’re actually just the opposite; they are an opportunity to improve.

Maybe you’ve heard horror stories from other business owners about “their worst customer ever,” but you should know that these types of scenarios are rare, though memorable.

No matter what happens, remember, even when delivered unskillfully, your complaining customers are providing a treasure trove of information on how you improve your business and your customer service approach. If you view complaints this way, you’ll be able to better prepare yourself and your team for any challenging conversations.

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Turn Your Hobby Into a Business

(Shared by Jennifer Dunn, Program Assistant, Endeavor Center, OSU South Centers)

If passion is key to success and you are doing the “work” you love as a hobby, consider turning it into a business to generate some income. Check out the How to Turn Your Hobby Into a Business article for some things to consider as you make plans.

Bplans Article
How to Turn Your Hobby Into a Business
by Candice Landau

Tips for Planning your Next Training Event

(Submitted by Jennifer Dunn, Program Assistant, Endeavor Center, OSU South Centers)

As the New Year approaches the need for sharing new information with your employees does also. Below is a simple checklist to follow to help you set up your meeting.

Step 1
Meeting Topic

Step 2
Pick a month for your meeting and a few dates with in that month that would work best for your company’s schedule.

Pick your meeting location and get a feel for the availability of the location.
Contact your presenters and work out a date.
Finalize the location date.

Step 3
Ounce your meeting date is secured. Deicide the time of your meeting and if you will be serving coffee, breakfast, lunch, or a snack.

Check with your location to see if they have catering service available or find a caterer. Often times catering slots fill quickly.

Check with your presenter and see what his/her equipment needs will be. Does he/she have any flyers that will need copied or training manuals that will need to be sent to your meeting location?

Make sure your location meets the presenter’s needs.

If needed arrange a set up time at your location for your presenter.

If you are in need of assistance in scheduling your next meeting or training event please contact Jennifer Dunn at OSU South Centers, Endeavor Center, 1862 Shyville Rd., Piketon, OH. 45661, 740-289-1605 or dunn.595@osu.edu.

Rooms Available for Your Next Meeting or Event

(Submitted by Jennifer Dunn, Program Assistant, Endeavor Center, OSU South Centers)

Endeavor Center Conf. Rm.Below are a few simple steps to help you set up your meeting.

Step 1
Set meeting topic.

Step 2
Pick a month for your meeting and a few dates within that month that would work best for your company’s schedule.

Pick your meeting location and check on availability of that location for the dates up for consideration.

Contact your presenters and select a final date.
Endeavor Center Rm 165
Finalize the location date.

Step 3
Once your meeting date is secured, decide the time of your meeting; and if you will be serving coffee, breakfast, lunch, or a snack.

Check with your location to see if they have catering service available or find a caterer. Often times, catering slots fill quickly.

Check with your presenter and see what his/her equipment needs will be. Does he/she have any flyers that will need copied or training manuals that will need to be sent to your meeting location.

Endeavor Center Rm 160Make sure your location meets the presenter’s needs.

If needed arrange a set up time at your location for your presenter.

If you are in need of assistance in scheduling your next meeting or training event, please contact Jennifer Dunn to secure a training room at the OSU Endeavor Center, 1862 Shyville Rd., Piketon, Ohio 45661. You can contact Jennifer by calling 740-289-1605 or emailing dunn.595@osu.edu.

Tips for planning your next training event

(Submitted by Jennifer Dunn, Program Assistant, Endeavor Center, OSU South Centers)

Endeavor Center Conf. Rm.As the New Year approaches, the need for sharing new information with your employees does also. Below are a few simple steps to help you set up your meeting.

Step 1
Set meeting topic.

Step 2
Pick a month for your meeting and a few dates within that month that would work best for your company’s schedule.

Pick your meeting location and check on availability of that location for the dates up for consideration.

Contact your presenters and select a final date.
Endeavor Center Rm 165
Finalize the location date.

Step 3
Once your meeting date is secured, decide the time of your meeting; and if you will be serving coffee, breakfast, lunch, or a snack.

Check with your location to see if they have catering service available or find a caterer. Often times, catering slots fill quickly.

Check with your presenter and see what his/her equipment needs will be. Does he/she have any flyers that will need copied or training manuals that will need to be sent to your meeting location.

Endeavor Center Rm 160Make sure your location meets the presenter’s needs.

If needed arrange a set up time at your location for your presenter.

If you are in need of assistance in scheduling your next meeting or training event, please contact Jennifer Dunn to secure a training room at the OSU Endeavor Center, 1862 Shyville Rd., Piketon, Ohio 45661. You can contact Jennifer by calling 740-289-1605 or emailing dunn.595@osu.edu.

Planning your next meeting location

(Submitted by Jennifer Dunn, Program Assistant, Endeavor Center, OSU South Centers)

Endeavor Center - North sideWith 2016 just around the corner, it’s time to plan for next year’s meeting locations. If you haven’t found a space for your next conference, training workshop, or meeting, look no farther than the Endeavor Center at the OSU South Centers in Piketon, Ohio.

The Endeavor Centers is a business incubator with 20,000 square feet of rentable office space and 3,000+ square feet of rentable training classroom space.

Endeavor Center - Southeast sideTraining classroom space includes a small conference room that can accommodate up to 12, larger classrooms that can seat 50 behind tables with chairs and computer lab with access to 16 computers. Our classrooms have Wi-Fi, overhead projectors, screens, smart boards, and sound capabilities. Catering services are also available.

Contact Jennifer Dunn at 740-289-2071 x301 to assist you with your planning details.