School of Communication Technical Support

As we transition to online teaching, please be aware of the following support contact information. Also, review this important online teaching preparedness document that is intended for School of Communication instructors. It contains information on Duo backup codes, network considerations, and online teaching support contacts.

School of Communication IT Office: (rings to our shared  IT office line in 3177 Derby): 614- 292- 7253

IT Manager (Jay Smith): 614- 292- 7692

Office of the Chief Information Officer support line (for email/password/Skype for Business issues): 614-688-4357

Resources for Instructors: http://keepteaching.osu.edu

Resources for Students: http://keeplearning.osu.edu

NEW  Recorded Zoom trainings (for School of Communication instructors): http://go.osu.edu/commonline

NEW  Interactive Zoom training for School of Communication instructors (by appointment): http://go.osu.edu/zoomhelp

Carmen/Canvas support form: https://resourcecenter.odee.osu.edu/form/556

Zoom support form (for non-urgent things): https://resourcecenter.odee.osu.edu/form/4263

As always, please email asctech@osu.edu for routine support requests but also don’t hesitate to give us a call if you want to check the status of a ticket or want to chat about computer/software things.