Trainings

Needs Portal Updates:

9/5/2019 Please check out this newsletter about recent Needs Portal Updates

Needs Portal Video Tutorials

Caseworkers

How to create a support ticket-Part 1 (Part 1 covers the Case Overview & Demographics tabs)

How to create a support ticket-Part 2 (Part 2 covers the Service Request & Share Support Ticket tabs)

How to update a support ticket-VOCA Direct Services

Parent Mentors

How to update a support ticket-Home Visits

Service Providers

How to respond to a support ticket