Needs Portal Video Tutorials
How to create a support ticket-Part 1 (Caseworkers): https://www.youtube.com/watch?v=i_alrgFP4Vw
(Part 1 covers the Case Overview & Demographics tabs)
How to create a support ticket-Part 2 (Caseworkers): https://www.youtube.com/watch?v=EluBgDh7d9c
(Part 2 covers the Service Request & Share Support Ticket tabs)
How to update a support ticket-VOCA Direct Services (Caseworkers): https://youtu.be/t6VIHv-VNQU
How to update a support ticket-Home Visits (Parent Mentors): https://www.youtube.com/watch?v=bOgE-t7dDs8
How to respond to a support ticket (Service Providers): https://www.youtube.com/watch?v=Lani-LoB278
Upcoming Needs Portal Trainings:
- Thursday, June 13th, 2019 @ noon at the Ross County Service Center Room A
- Please email needsportal@osu.edu if attending
For other OhioSTART training, visit the PCSAO website.