Needs Portal Video Tutorials

How to create a support ticket-Part 1 (Caseworkers): https://www.youtube.com/watch?v=i_alrgFP4Vw 

(Part 1 covers the Case Overview & Demographics tabs)

How to create a support ticket-Part 2 (Caseworkers): https://www.youtube.com/watch?v=EluBgDh7d9c  

(Part 2 covers the Service Request & Share Support Ticket tabs)

How to update a support ticket-VOCA Direct Services (Caseworkers): https://youtu.be/t6VIHv-VNQU

How to update a support ticket-Home Visits (Parent Mentors): https://www.youtube.com/watch?v=bOgE-t7dDs8

How to respond to a support ticket (Service Providers): https://www.youtube.com/watch?v=Lani-LoB278

Check back later for information about upcoming Needs Portal training.

For other OhioSTART training, visit the PCSAO website.