Trainings

Needs Portal Updates:

9/5/2019 Please check out this newsletter about recent Needs Portal Updates

Needs Portal Video Tutorials

How to create a support ticket-Part 1 (Caseworkers): https://www.youtube.com/watch?v=i_alrgFP4Vw 

(Part 1 covers the Case Overview & Demographics tabs)

How to create a support ticket-Part 2 (Caseworkers): https://www.youtube.com/watch?v=EluBgDh7d9c  

(Part 2 covers the Service Request & Share Support Ticket tabs)

How to update a support ticket-VOCA Direct Services (Caseworkers): https://youtu.be/t6VIHv-VNQU

How to update a support ticket-Home Visits (Parent Mentors): https://www.youtube.com/watch?v=bOgE-t7dDs8

How to respond to a support ticket (Service Providers): https://www.youtube.com/watch?v=Lani-LoB278

 

Upcoming Needs Portal Trainings:

  • Thursday, June 13th, 2019 @ noon at the Ross County Service Center Room A
  • Friday, July 26th, 2019 @ noon at the Athens County Children Services

 

 

For other OhioSTART training, visit the PCSAO website.