Needs Portal Trainings and Tutorials

Needs Portal Trainings

Register now for an upcoming Needs Portal training:

December 20, 2021 11AM-1PM

 

Register now for an upcoming FPM Refresher Needs Portal training
(for those who have completed the general training and would like a refresher):

Next training to be scheduled for January 2022

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Needs Portal Video Tutorials

For Caseworkers:

How to create a support ticket-Part 1 (Part 1 covers the Case Overview & Demographics tabs)

How to create a support ticket-Part 2 (Part 2 covers the Service Request & Share Support Ticket tabs)

How to update a support ticket-VOCA Direct Services

 

For Parent Mentors:

How to update a support ticket-Home Visits

 

For Service Providers:

How to respond to a support ticket