About Dr. Liu


Stephanie Q. Liu, PhD, MAS, CHE

Assistant Professor of Hospitality Management | Consumer Sciences

Department of Human Sciences

The Ohio State University

265C Campbell Hall

1787 Neil Avenue, Columbus, OH 43210

Office 614-292-7184 | Fax 614-292-4339

Email: liu.6225@osu.edu

Area of Expertise: Services Marketing

Stephanie’s research focuses on consumer behavior and marketing strategies related to experiential consumption, with special interests in three strategic themes: service encounter management, advertising & social media, and technology innovations in the service industry. Her work has been published in leading service management and related journals including the Journal of Service Research, Journal of Business Research, Journal of Service Management, Journal of Services Marketing, International Journal of Hospitality Management and Tourism Management, and has received media coverage by 50+ news outlets around the world including Forbes, FOX, NPR and The Telegraph [UK]. She serves as Editorial Director at the Journal of Service Management (JOSM).


  • C.H.E., Certified Hospitality Educator, American Hotel & Lodging Educational Institute (AHLEI)
  • Ph.D., Hospitality Management, Concentration: Services Marketing, The Pennsylvania State University
  • M.A.S., Applied Statistics, The Pennsylvania State University
  • M.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
  • B.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University


  • Services Marketing (4640)
  • Strategic Management (4680)
  • Management Consulting (5555) – EHE Signature Course
  • Consumer Behavior (6010)
  • Operations Management (8640)

Connect with Stephanie

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Journal of Service Management

*JOSM’s 2018 impact factor is 3.230, with a 5-year factor of 4.953.