About Dr. Liu


Stephanie Q. Liǔ, PhD, MAS, CHE

Associate Professor of Hospitality Management | Consumer Sciences

Chair, Hospitality Management Undergraduate Studies

College of Education and Human Ecology, Department of Human Sciences

The Ohio State University

265C Campbell Hall, 1787 Neil Avenue, Columbus, OH 43210

Office 614-292-7184 | Fax 614-292-4339

Email: liu.6225@osu.edu

Area of Expertise: Services Marketing

Stephanie’s research focuses on consumer behavior and marketing strategies related to experiential consumption, with special interests in three strategic themes: service encounter management, persuasion in advertising & social media, and technology innovations in the service industry. She is Editorial Director of the Journal of Service Management and serves as Ad Hoc Reviewer for 20+ journals and conferences. Stephanie’s work has been published in leading hospitality, tourism, and service management journals including the Journal of Service Research, Journal of Business Research, Journal of Advertising, International Journal of Hospitality Management, Cornell Hospitality Quarterly, Annals of Tourism Research, and Tourism Management, among others. Her research findings have received media coverage by 50+ national and international news outlets including the Forbes, Fox, Science Daily, and NPR.


  • PhD, Hospitality Management, Specialization: Services Marketing, The Pennsylvania State University
  • MAS, Statistics, The Pennsylvania State University
  • MS, Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
  • BS, Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
  • CHE, Certified Hospitality Educator, American Hotel & Lodging Educational Institute (AHLEI)


  • Strategic Management (4680)
  • Management Consulting (5555)
  • Services Marketing (5640)
  • Consumer Behavior (6010)
  • Operations Management (8640)

Connect with Stephanie

Journal of Service Management (JOSM)

*JOSM’s 2020 impact factor is 11.768, with a 5-year factor of 9.522, ranked 6 out of 226 and Q1 in Management! 

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