About Dr. Liu


Stephanie Q. Liu, PhD, MAS, CHE

Assistant Professor of Hospitality Management

Consumer Sciences, Department of Human Sciences

The Ohio State University

265C Campbell Hall

1787 Neil Avenue, Columbus, OH 43210

Office 614-292-7184 | Fax 614-292-4339

Email: liu.6225@osu.edu

Area of Expertise: Services Marketing

Stephanie’s research focuses on consumer behavior and marketing strategies related to experiential consumption, with special interests in three strategic themes: service encounter management, advertising & social media, and technology innovations in the service industry. Her work has been published in leading service, hospitality, and tourism management journals including the Journal of Service Research, Journal of Business Research, Journal of Service ManagementInternational Journal of Hospitality Management, Cornell Hospitality Quarterly, Annals of Tourism Research, and Tourism Management. Stephanie’s research findings have received media coverage by 50+ national and international news outlets including the Forbes, Fox, Science Daily, and NPR. She is Editorial Director at the Journal of Service Management and serves as Ad Hoc Reviewer for numerous journals and conferences.


  • Ph.D., Hospitality Management, Concentration: Services Marketing, The Pennsylvania State University
  • M.A.S., Applied Statistics, The Pennsylvania State University
  • M.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
  • B.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
  • C.H.E., Certified Hospitality Educator, American Hotel & Lodging Educational Institute (AHLEI)


  • Strategic Management (4680)
  • Management Consulting (5555) – EHE Signature Course
  • Services Marketing (5640)
  • Consumer Behavior (6010)
  • Operations Management (8640)

Connect with Stephanie

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Journal of Service Management

*JOSM’s 2018 impact factor is 3.230, with a 5-year factor of 4.953.