Stephanie Q. Liǔ, PhD, MAS, CHE
Associate Professor of Hospitality Management | Consumer Sciences
Chair of Hospitality Management Undergraduate Studies
College of Education and Human Ecology, Department of Human Sciences
The Ohio State University
265C Campbell Hall, 1787 Neil Avenue, Columbus, OH 43210
Office 614-292-7184 | Fax 614-292-4339
Email: liu.6225@osu.edu
Area of Expertise: Services Marketing
Stephanie’s research focuses on consumer behavior and marketing strategies related to experiential consumption, with special interests in three strategic themes: service encounter management, persuasion in advertising & social media, and technology innovations in the service industry. She is Editorial Director of the Journal of Service Management (Impact Factor: 11.77) and serves as Ad Hoc Reviewer for 30+ journals and conferences. Stephanie’s work has been published in leading hospitality, tourism, and business management journals including the Journal of Service Research, Journal of Business Research, Journal of Advertising, International Journal of Hospitality Management, Cornell Hospitality Quarterly, Journal of Hospitality & Tourism Research, Annals of Tourism Research, and Tourism Management, among others. Her research findings have received media coverage by 50+ national and international news outlets including the Forbes, Fox, Science Daily, and NPR.
Education
- Doctor of Philosophy, Focus: Services Marketing, Pennsylvania State University, 2016
- Master of Applied Statistics, Focus: Design of Experiments and Multivariate Analysis, Pennsylvania State University, 2014
- Master of Science, Focus: Consumer Decision Making, Pennsylvania State University, 2012
- Bachelor of Science, Focus: Hotel, Restaurant, and Institutional Management, Pennsylvania State University, 2011
Teaching
- Strategic Management (4680)
- Management Consulting (5555)
- Services Marketing (5640)
- Consumer Behavior (6010)
- Operations Management (8640)
Connect with Stephanie
Journal of Service Management (JOSM)
*JOSM’s 2020 Impact Factor is 11.768, ranking it 6 out of 226 in Management!
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