About Dr. Liu


Stephanie Q. Liu, PhD, MAS, CHE

Assistant Professor of Hospitality Management | Consumer Sciences

Department of Human Sciences

The Ohio State University

265C Campbell Hall

1787 Neil Avenue, Columbus, OH 43210

Office 614-292-7184 | Fax 614-292-4339

Email: liu.6225@osu.edu

Area of Expertise: Services Marketing

Stephanie’s research examines consumer behavior and marketing strategies related to experiential consumption, focusing on four major themes: service encounter management, advertising, social media, and technology innovations. Her work has been published in leading service and hospitality management journals including the Journal of Service Research, Journal of Business Research, Journal of Service ManagementInternational Journal of Hospitality Management, Cornell Hospitality Quarterly and Tourism Management, and has received significant media coverage nationally and internationally such as the Forbes, FOX, NPR and The Telegraph [UK]. She serves as Editorial Director at the Journal of Service Management (JOSM).


  • C.H.E., Certified Hospitality Educator, American Hotel & Lodging Educational Institute (AHLEI)
  • Ph.D., Hospitality Management, Concentration: Services Marketing, The Pennsylvania State University
  • M.A.S., Applied Statistics, The Pennsylvania State University
  • M.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
  • B.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University


  • Services Marketing (4640)
  • Strategic Management (4680)
  • Management Consulting (5555) – EHE Signature Course
  • Consumer Behavior (6010)
  • Operations Management (8640)

Connect with Stephanie

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Journal of Service Management

*JOSM’s 2017 impact factor is 3.414, with a 5-year factor of 5.407.