About Dr. Liu


Stephanie Q. Liu, PhD, CHE

Assistant Professor

Hospitality Management | Consumer Sciences

Department of Human Sciences

The Ohio State University

265C Campbell Hall

1787 Neil Avenue, Columbus, OH 43210

Office 614-292-7184 | Fax 614-292-4339

Email: liu.6225@osu.edu

Area of Expertise: Services Marketing

Stephanie’s research examines consumer behavior and marketing strategies related to experiential consumption, with special interests in service management, advertising, social media, and technology innovation. Her work has appeared in top-tier journals including Journal of Service Research, Journal of Business Research, Journal of Services MarketingCornell Hospitality Quarterly, and International Journal of Hospitality Management. She serves as Editorial Director at Journal of Service Management (JOSM).


  • Ph.D., Hospitality Management (concentration: Services Marketing), The Pennsylvania State University
  • M.A.S., Applied Statistics, The Pennsylvania State University
  • M.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
  • B.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University


  • Consumer Behavior
  • Services Marketing
  • Strategic Management
  • Operations Management

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Journal of Service Management

*JOSM’s 2017 impact factor is 3.414, with a 5-year factor of 5.407. The CiteScore metrics released by Scopus lists JOSM as the #1 ranked journal in its field of Business, Management & Accounting with a CiteScore of 4.37.