Stephanie Q. Liu, PhD, MAS, CHE
Assistant Professor of Hospitality Management | Consumer Sciences
Department of Human Sciences
The Ohio State University
265C Campbell Hall
1787 Neil Avenue, Columbus, OH 43210
Office 614-292-7184 | Fax 614-292-4339
Email: liu.6225@osu.edu
Area of Expertise: Services Marketing
Stephanie’s research examines consumer behavior and marketing strategies related to experiential consumption, focusing on four major themes: service encounter management, advertising, social media, and technology innovations. Her work has been published in leading service and hospitality management journals including the Journal of Service Research, Journal of Business Research, Journal of Service Management, International Journal of Hospitality Management, Cornell Hospitality Quarterly and Tourism Management, and has received significant media coverage nationally and internationally such as the Forbes, FOX, NPR and The Telegraph [UK]. She serves as Editorial Director at the Journal of Service Management (JOSM).
Education
- C.H.E., Certified Hospitality Educator, American Hotel & Lodging Educational Institute (AHLEI)
- Ph.D., Hospitality Management, Concentration: Services Marketing, The Pennsylvania State University
- M.A.S., Applied Statistics, The Pennsylvania State University
- M.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
- B.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
Teaching
- Services Marketing (4640)
- Strategic Management (4680)
- Management Consulting (5555) – EHE Signature Course
- Consumer Behavior (6010)
- Operations Management (8640)
Connect with Stephanie
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Journal of Service Management
*JOSM’s 2017 impact factor is 3.414, with a 5-year factor of 5.407.
