About Dr. Liu


Stephanie Q. Liu, PhD, MAS, CHE

Assistant Professor, Hospitality Management | Consumer Sciences

Department of Human Sciences

The Ohio State University

265C Campbell Hall

1787 Neil Avenue, Columbus, OH 43210

Office 614-292-7184 | Fax 614-292-4339

Email: liu.6225@osu.edu

Area of Expertise: Services Marketing

Stephanie’s research examines consumer behavior and marketing strategies related to experiential consumption, focusing on four strategic themes: service encounter management, advertising, social media, and technology innovations. Her work has appeared in top-tier journals including Journal of Service Research, Journal of Business Research, Journal of Services MarketingInternational Journal of Hospitality Management, and Cornell Hospitality Quarterly. She serves as Editorial Director at Journal of Service Management (JOSM).


  • C.H.E., Certified Hospitality Educator, American Hotel & Lodging Educational Institute (AHLEI)
  • Ph.D., Hospitality Management, Concentration: Services Marketing, The Pennsylvania State University
  • M.A.S., Applied Statistics, The Pennsylvania State University
  • M.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
  • B.S., Hotel, Restaurant, and Institutional Management, The Pennsylvania State University


  • Services Marketing (4640)
  • Strategic Management (4680)
  • Management Consulting (5555) – EHE Signature Course
  • Consumer Behavior (6010)
  • Operations Management (8640)

Connect with Stephanie

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Journal of Service Management

*JOSM’s 2017 impact factor is 3.414, with a 5-year factor of 5.407.