This week was Thanksgiving so I only had one office-hour day. During this time, I met my supervisor to go over the Onboarding Presentation that I made two weeks prior to the Vice President. I also Met with The Activation and Corporate Partnership Vice President to talk about CRM Partner Survey Data. Lastly, I created a system for tracking the use of parking passes.
On 11/12 I updated the premium listings, archtics, and the mailings.
The week of 10/29 & 10/31 I prepared more for Halloween by creating treat bags and also updated the listings.
On 10/8 I had additional ticketing training. This training platform is called Archtics. I was able to navigate the system and know how to look for seat inventory, seats sold, availability for a suite, availability for loge boxes, availability for terrace tables, availability for party towers, and who bought and sold these spaces. I used this information to update our “Premium Listings” excel spreadsheet.
On 10/1 I assisted in loading up signed CBJ inventory to give out during promotions, kids birthdays, etc. This inventory included pucks, hockey sticks, jerseys, tee-shirts, and photos signed by the CBJ Hockey Players. We sorted the inventory, logged it, and properly stored it.
On 10/3 I wrote 50 hand-made thank you cards for our guest services team. These cards were in preparation for Opening Night and welcomed the team back to the arena. The message read:
Dear “Staff Member”
Hockey is Back and we are so excited to be working with you again this season! We appreciate all that you do for the Blue Jackets and are so proud to have you as one of the first smiling faces that greets our clients. We look forward to a great season and working together to make our guests have the best experience!
Your CBJ Premium Team!