This edition’s special recognition goes to Gabby Nivar and Dr. Danielle Orr. They provided outstanding care and service to a VA patient in PVC. While this is the norm for the level of dedication we provide our veterans, this dynamic duo truly rose to the occasion. Upon the patient’s arrival it was discovered he was a keratoconic patient presenting for a scleral contact lens fitting. Since referring the patient to the contact lens service wasn’t an option since it was graduation week, Gabby and Dr. Orr proceeded with the fitting to avoid the patient making a wasted trip to the clinic. After a brief consult with Dr. Lai, they successfully fit the patient, which provided a great improvement in the patient’s best corrected acuity. This lucky veteran will now be able to enjoy seeing the scoreboard with pristine clarity during another Buckeye victory over Michigan this fall!
Have you witnessed a staff member displaying an exceptional effort to go above and beyond to serve a patient? If so, nominate them for the next edition’s “Service Spotlight.” Send your nomination to Dr. Nixon at Nixon.24@osu.edu.