Buckeye Link Mentor Job Posting
The Buckeye Link Mentor team, comprised of 30+ student employees, helps students and families take care of the business of being a Buckeye. Student employees answer common questions related to admissions, basic financial aid, and accounts and billing from a student’s perspective while providing excellent customer service in-person, over the phone, or via email.
Mentors also greet students and guests in the Student Academic Services Building lobby; provide information and make referrals to other campus offices as appropriate; guide prospective and current students and their families through the online Buckeye Link system; assist with review and intake of documents and select correspondence; document student contacts and follow up as necessary; assist with outreach; provide support to staff with special projects as needed.
Training will be provided in-person and will consist of a combination of in-person, remote, and self-paced modules. Due to the intensive training required, candidates should be available to work between 30-38 hours per week in the summer.
This is a Federal Work-Study eligible job and can be filled by a non-FWS student. This position is required to work in-person; however, after the training period, there is some flexibility to work remotely on occasion/as needed.
Preferred candidates will have excellent communication and writing skills. Strong customer service experience is desired, as well as a willingness to ask and answer questions; independent decision making; ability to simplify and explain complex concepts; willingness to take accountability, and always demonstrate Ohio State values. The preferred candidate will be able to work 30 or more hours per week during the summer and are enthusiastic, punctual, friendly, and detail-oriented, and will have strong organizational and time management skills.
These positions are posted at jobs.osu.edu and you are welcome to send additional questions to Courtney Cook.firstname.lastname@example.org.