Awesome Customer Service

 

Customer service is the brand in action. Knowing what customers think of you and how they interpret your image is a great way to start a plan to improve customer service at  your farm this coming season.

There are four steps to providing excellent, awesome customer service:

  1. Prepare – Write a plan, train and empower employees.
  2. Respond & Mitigate – Understand it is a long term relationship, not just about the issue at hand. Fix things. Respond on social media.
  3. Recover – Have a plan for potential customer service fails. Designate who is in charge. Communicate.
  4. Improve Practices – Update the plan. Prepare for next time. Anticipate future customer service issues.

Find out more information through the links below for use to develop a customer service plan for your farm.

Awesome Customer Service Handout – OEFFA – Final – Activities to be used with the farm management team

Awesome Customer Service – OFFA 2020 final – Slides –  Slides from the presentation

One thought on “Awesome Customer Service

  1. The article emphasizes the critical role of customer relationship management in the banking sector, highlighting its significance in fostering loyalty, trust, and satisfaction among customers. By effectively managing customer interactions and understanding their needs, banks can enhance their reputation and drive business growth. The four steps outlined – preparation, response and mitigation, recovery, and continuous improvement – provide a comprehensive framework for delivering excellent customer service. This article is recommended for anyone in the banking industry seeking insights into optimizing customer relationships. Read more about the importance of customer relationship management in banking at https://inoxoft.com/blog/importance-of-customer-relationship-management-in-banking/
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