CEO: “Demonstrate an understanding of the role of the student and physician in the improvement of the healthcare delivery system.”
I found QI during the first few months of medical school. The original project I worked on was not published, but my mentor sponsored my application to a summer internship within OSU’s Quality and Patient Safety department.
This internship was a 9-week-long experience where I was matched with a Quality Preceptor (Lean Six Sigma Black Belt and RN) and Clinical Preceptor (MD Hospitalist). They had created a project charter and I was thrilled to see the incredible scale of the project (a multi-hospital data analysis and potential system-wide change of parameters). At our first meeting, my preceptors were invigorated by my willingness to take on this project. However, for the first two weeks, we’d had a miscommunication: this project wasn’t intended for me; I was just to do the background research.
As an ambitious student seeking to make a meaningful change, this did not sit well with me. My mentors and I had a series of tense conversations. One theme stood above the rest: “You can’t do this because a medical student has never done this before.” My mentors were professional and understanding of my desires to take on more of the project, but nothing stings more than those two words:
“You. Can’t.”
Everything that happened in the next few weeks could be summed up as “Yes, I can.”
I forged relationships with data managers and IT personnel to bypass the normal slow request process for data. I read hundreds of pages of Lean Six Sigma DMAIC methodologies to ensure this project had a solid foundation. I took online courses to learn advanced Microsoft Excel tools that could aid in the analysis of the mountains of data I was provided. I held my own and spoke up in rooms full of experienced nurses, physicians, and businesspeople when I had something meaningful to contribute. I successfully led meetings after reading dozens of articles on Social Psychology and listening to Harvard Business Review podcasts.
I collaborated with subject matter experts and used data-driven approaches to go up, around, under, and through any obstacle that lay in the way of the project. In those few weeks, I transformed myself. I became the bridge that this project needed. I bridged IT, data, medicine, quality, administration, and design. I became as fluent as possible in the languages of all these groups to create the best work I could as quickly as possible. Maybe “a medical student has never done this before” but that’s alright with me, because that forced me to become more than a medical student.
After a few weeks of this, I was able to outgrow the task of background research. I had proven that my data collection and analysis methods were rock-solid and we were beginning to see meaningful conclusions rise from the data. Now, with my mentors’ trust, I was free to take on as much as possible. I let loose, arriving early and leaving late every day, leveraging every possible connection I had made across the medical center, knowing that my access to this data as an employee would cease at the end of the summer. I had to make something meaningful out of all of this. I had to create change.
At the end of the summer, I presented to the Chief Quality Officer who gave the project the “fast track blessing” and offered to sponsor my Lean Six Sigma Yellow Belt and travel to the IHI national conference to present.
The project has now been piloted and there is a system-wide change in parameters planned for the future. It was exceptionally rewarding to see the results of my work as a pilot on the heart rate monitors during my Acute Coronary rotation.
This experience has taught me lessons that I will carry with me for the rest of my life—organizational awareness, project management, techniques to partner with administration to overcome red tape, and so much more. More than anything though, I am proud to have laid the foundation for a change that will affect (and improve) the lives of hundreds of thousands of patients in the years to come.
As a medical student, I feel I was able to contribute meaningfully to improvement of the healthcare delivery system because I had a unique perspective.
“In the beginner’s mind there are many possibilities; in the expert’s mind there are few.”
This quote is from Shunryu Suzuki, one of the most famous of his teachings within the realm of Zen Buddhism. I am not Buddhist, but I find this idea of beginner’s mind, or original mind (and many other teachings from Zen Buddhism), particularly relevant to the practice of medicine.
Suzuki speaks more of maintaining the state of beginner’s mind in the book Zen Mind, Beginner’s Mind. He says, speaking of the practice of Zen Buddhism,
“For a while you will keep your beginner’s mind, but if you continue to practice one, two, three years or more, although you may improve some, you are liable to lose the limitless meaning of original mind.”
Not only is this idea relevant to medicine, but the wording is perfect. I must heed this advice in my future, remaining aware of my developing biases and natural conclusions I will form if I do not keep a beginner’s mind throughout practice.
Constantly working to maintain this beginner’s mind will enable me to continuously improve my personal practice of medicine as well as the healthcare system as a whole. I look forward to identifying further opportunities for improvement in the various clinical environments I will encounter, and hopefully finding more areas in which I can leave a lasting impact along the way.
Suzuki, S., & Dixon, T. (2010). Zen mind, beginner’s mind. Boston: Shambhala.

Presenting the alarms project at IHI Orlando 2017.